Epigram and Walker Morris – flexible Creative-as-a-Service (CaaS) support case study
What is CaaS?
Epigram’s Creative-as-a-Service (CaaS) model gives organisations instant, scalable access to creative talent through a simple monthly subscription. Instead of requesting one-off support or going through lengthy approval cycles, clients can tap into a dedicated pool of design expertise, from document production and digital design to animation and strategic brand work. With embedded account management and a live client portal, CaaS delivers flexibility, speed, and visibility, while easing in-house pressures and ensuring consistent, on-brand output.
The Challenge
Late on a Friday afternoon, Walker Morris faced an unexpected workload spike and urgently needed design support. Initially, they considered bringing in a seconded designer to ease the pressure. Instead of defaulting to a one-off resource, Epigram proposed a more scalable and flexible solution: our CaaS model.
The Solution – CaaS in Action
Thanks to our responsive setup, a few quick conversations were all it took to align on the Strategic CaaS tier. The agreement was signed the same day, and Epigram was live and delivering creative work by Monday morning, with no quoting delays and no waiting for onboarding.
Through this tier, Walker Morris gained embedded access to:
- Traditional and digital design
- Animation and video editing
- A named Account Manager
- A live, customisable portal for full visibility across projects
This meant they had instant access to end-to-end creative support, from urgent document production to more strategic brand work, all within a single monthly fee.
First Month in Action
Within the first four weeks, we:
- Fully set up a client portal showing real-time project status, assigned designers, and time logged per task
- Delivered over 30 individual projects, including training documents, posters, logo design, social assets, and internal comms
- Logged 104 design hours, reflecting high-value, quick-turnaround creative
- Held weekly WIP calls to maintain alignment, discuss feedback, and strengthen relationships between our designers and key client contacts
The partnership was off to a fast, confident start, with our team quickly getting to grips with the brand and priorities.
Measurable Impact
- 100% of briefs were delivered on or ahead of deadline
- Walker Morris was able to bypass quoting and approvals, streamlining the handoff from brief to execution
- All outputs were approved with minimal revisions, thanks to brand familiarity and responsive communication
- Our support eased pressure across the in-house team, covering for a critical absence and avoiding workflow breakdowns
In short, the CaaS model not only absorbed the urgent need for cover, it created longer-term value by embedding scalable, on-demand creative capacity.
Client Testimonial
“We’d definitely recommend the CaaS model with Epigram. Their model gave us the flexibility we needed, and they were efficient in delivering what we required – which made a big difference while we were experiencing workload and capacity pressures in-house. The Epigram team felt like a true extension of ours: always responsive, collaborative, and easy to work with. Our account manager quickly confirmed when work had started and asked clarifying questions to ensure we were aligned. The client portal was also very handy for tracking progress throughout. The designers were creative whilst staying true to our brand, providing multiple design options for us to choose from. Overall, the experience was smooth, collaborative, and impactful.”
Ready to Experience CaaS?
If your team needs flexible, on-demand creative support, without the delays of quoting or onboarding — our Creative-as-a-Service (CaaS) model could be the answer. From urgent project cover to ongoing strategic design, Epigram gives you instant access to the creative capacity you need, exactly when you need it.
Get in touch with us today to explore how CaaS can support your business.
