iTrain Legal case study: DLA Piper
Project:
Design and develop online LTC4 assessments to ensure the quick delivery of DLA Piper’s LTC4 programme.
About DLA Piper:
DLA Piper are a multinational law firm located in more than 40 countries throughout the Americas, Asia Pacific, Europe, Africa and the Middle East.
Project Overview:
DLA Piper had successfully previously deployed the LTC4 Working with Legal Documents Module to over 1,400 Lawyers on a one-to-one basis.
That project’s success meant that DLA Piper now wanted to extend the LTC4 programme to incorporate Support Staff to enhance their secretarial skills development programme.
Although DLA Piper have a large internal IT Learning team, existing projects and commitments meant they did not have the time to dedicate to this project.
DLA Piper were also undertaking a major project to replace their current time recording system with Intapp Time.
DLA Piper approached iTrain, technology training specialists and LTC4 Training Vendor Members to design and develop online assessments for 7 LTC4 Learning Plans.
These LTC4 Learning Plans were: Working with Legal Documents, Collaborating with Others, Managing Documents & Emails, Time and Billing, Data, Reports and Exhibits, Working with Clients (CRM) and Presentations.
The online assessments designed and developed needed to allow Lawyers and Support staff to be able to complete the assessments at their own convenience or the assessments could be incorporated into a more formal training session.
The Solution:
- iTrain designed the assessments to work within DLA Piper’s existing eLearning platform.
- A variety of questioning-styles were used to maintain learner engagement.
- The questions relating to LTC4 competencies were supplemented with additional questions to meet DLA Piper’s standards and best-practice guidelines.
- The assessments were designed not only to test competency, but to also increase knowledge. Learners had access to hints, eLearning videos and reference articles throughout.
- The LTC4 Time and Billing assessment was designed by iTrain to fully support that rollout.
- iTrain also assisted in the development of the eLearning modules for Intapp Time, which included LTC4 assessments to test and enhance knowledge throughout.
The Results:
iTrain exceeded DLA Piper’s expectations, successfully completing the project in a matter of weeks.
“Working with iTrain has been a real pleasure. Everyone we worked with was efficient, knowledgeable, delivered at an extremely high quality and, most of all, were wonderfully personable. We are looking forward to working with them again soon.”
Neill Morley, Customer Experience & Training Manager at DLA Piper
