Silver Cloud helps law firm select and implement global HR and payroll
The Challenge
A global law firm employing over 1100 people worldwide, our client had no global HR system and all offices outside of the UK were working from spreadsheets. UK payroll was run with an extensive amount of duplication and manual processes, while global reporting was manual and very time-consuming.
There were no integrations to other business systems, no self-service in place and therefore HR was heavily administrative, leaving them unable to focus on more strategic initiatives.
No source of truth for their people data also created a data security risk.
Silver Cloud was initially requested to conduct a review of their current system and processes which highlighted several key areas for improvement. Our recommendation was that the firm looked to replace the current system with a new cloud-based, global HR and payroll solution in order to benefit from opportunities including:
- Improving the security of people data
- Reducing the cost of the HR administration function and ensure it is scalable
- Improving the use of existing resources by automating workflow and reducing manual effort
- Bringing international HR together through better and global systems and process
- Providing more self-service opportunities to employees and managers and increase the transparency of personal data.
- Improving time to hire and become productive through a better recruitment and onboarding platform.
The Process
As part of an information gathering exercise, Silver Cloud met with key stakeholders from the firm to collect information relevant to the current HRIS and identify current challenges and opportunities for improvement. Silver Cloud met with members of the following groups/teams:
- HR Senior Management
- Recruitment
- L&D
- Rewards
- HR Generalists
- IT
- Learning and development
- Finance
We provided a full-time project manager to work across all locations to gather requirements and support the client through an RFP process to select an integrated HR and payroll system.
All the information gathered was analysed and presented back to the Firm via a digital review report, together with a suite of options and a recommendation of how to move forward, based on their specific needs.
The Results
The firm opted to do a wholesale replacement of the global HRIS solution and outsourced payroll provision. Silver Cloud HR, supported the project team with requirements gathering, issuing, and managing the RFP response, vendor presentations through to selecting their preferred vendor.
The firm selected Workday and partnered with activpayroll to provide fully managed, outsourced payroll.
Following a 9-month implementation, the solution was already providing transformative results, particularly around process optimisation, reporting capabilities, and end user engagement
All countries went live with self-service within a 2-week period and now manage their own data.
An integrated payroll module for the UK meant that double entry of data was eliminated, and many processes automated. Data feeds, via Intapp, were built to feed all other systems including Active Directory and the new PMS, Aderant.
Employees were able to access their payslips within their own CoreHR portal and payroll was brought back in-house whilst reducing time spent on payroll processes.
Silver Cloud was also able to build a dashboard of reports for both HR and other parts of the Firm which meant that data could be accessed via self-service and access controlled.
In addition, their dedicated Silver Cloud Project Manager also supported them through the selection of a learning management platform and new BACS software.
We continue to work alongside this law firm today to support them with training, data reconciliation, new functionality and upgrades of their systems.
Read the full case study and testimonial on the Silver Cloud HR website.
