The perils of project-based feedback – find out more with MyCustomerLens

Client listening has traditionally taken a project-based approach to feedback, driven by annual research projects. While research is a valuable piece of the puzzle, it’s far from the whole picture. To overcome the perils of project-based feedback, firms are making the move to always-on client listening.

Customer service in conveyancing: What makes for a great experience? Find out more with SearchFlow

Chris Barry is the Director of Business Development at Thomas Legal, the multi-award-winning property law firm. With nearly 20 years of experience in property and finance, he has a profound understanding of the challenges clients face daily and continuously works to improve the experience for others.

See how to show clients that your firm is listening with MyCustomerLens

While Marketing & BD teams see the internal benefits of client listening, many firms remain reluctant to embrace a formal client listening programme. Perhaps this is because – ironically – the client perspective is missing from the debate?

The rise of omni-channel client listening – find out more with MyCustomerLens

Feedback is everywhere! As a result, there has never been a better time to use client and market feedback to create a competitive advantage. Clients are sharing feedback everywhere. Firms are storing feedback everywhere. How can your firm embrace omni-channel client listening?

Amplify impact in M&A practice with Litera

Contract reviewing has come a long way from manual labor to OCR and keyword searches. Kira, introduced over a decade ago, revolutionized the process by automatically extracting clauses and key data points from contracts. Today, it’s trusted by top law firms globally.

eCOS and Perfect Portal for SOS users – the complete onboarding solution! – Webinar by InfoTrack, 20 February 11am

Client onboarding is critical to starting strong relationships, gathering the information you need efficiently, and ensuring you meet your KYC and AML requirements.

Why should anyone care that Lawscot has renewed Exizent’s approved supplier accreditation?

The Law Society of Scotland (Lawscot) has recently renewed Exizent’s Approved Supplier status for our specialist executry software for 2024. For those that don’t yet know, our platform is modern, highly usable, cloud-based software, designed and built to meet the specific needs and outputs for Scots Law as it applies to a person’s death, and the Scottish Courts system within the wider UK context.

Valentine’s day sustainability launch that sits at heart of Agilico’s mission

Agilico, a leader in the workplace technology space with 17 sites spread across the UK, is embarking on a bold initiative to align its operations with the United Nations’ 17 Sustainable Development Goals (SDGs).

Drive innovation, automation and insights with HSO’s power platform for legal

HSO is a leading provider of Microsoft Power Platform solutions and services to the legal industry. Harness the capabilities of the Power Platform to drive your business forward.

Four ways to help your team embrace new technology according to Quill

‘Better the devil you know’ is a phrase that many people subscribe to. It’s also one that stifles innovation and experimentation.