Sysero advice: Three ways automation improves client service

Legal automation and the digitisation of legal processes are reshaping the client experience, and in turn, driving a competitive advantage for firms who keep ahead of the technology curve. Today’s clients value – and even demand – greater value and efficiency from their law firms, and they have grown to expect their firms to be […]

Enable: Effective Experience Management – RFI Automation

Responding to client requests for information can be one of the most crucial aspects of a successful client proposal process, but how do you ensure that your BD team or those creating the RFI/RFP, have the right information to hand, to enable them to provide a qualified and swift response? Often a client will expect […]

Repstor: How to enhance document and email management from within Outlook

For weeks now I have been singing the praises of Microsoft Teams and how so many businesses are successfully capitalising on it as their teamwork hub. At the same time we are cognisant that while so many are comfortable working in collaboration applications like Teams, there is still a set of users, who continue to […]

Data Migration; Moving from the old to the new with Insight Legal

In our previous article – https://www.legalsupportnetwork.co.uk/practice-management/resources/insight-legal-explain-shortlisting-reputable-software-suppliers, we shared with you the traits to look for in a reputable software supplier. The one attribute that we didn’t cover, because it’s so important that it deserves an article all of its own, is that of data migration. When we talk about data migration – also known as […]

HBR Consulting: Tips for firms participating in an RFP process for a preferred outside counsel program

This is the final post of a three-part series focused on preferred outside counsel programs/processes. The first two posts provided suggestions for law departments planning or with existing firm rationalization processes and preferred outside counsel programs. In this post, we turn to the law firms that are invited to complete a request for proposal (RFP) […]

Quiss Technology: Is this the new normal?

They have been popular topics for years – working from home, remote working, taking phone calls anywhere, video conferencing, online presentations, collaborating on documents online.  These have also been on the project plan for many organisations for some time.  Some organisations had implemented some of these ideas but several just never got around to doing […]

DPS Software: Help your clients move home without leaving your own

If you’re working in a conveyancing department, you probably took a bit of a hit when the lockdown was announced. After all, conveyancing is the practice area most negatively affected by COVID-19. But now, as the lockdown ends, I’m guessing you’re probably getting things back up and running, albeit in a much different way to […]

Sysero: How to choose the right legal contract management tool

Legal contract management, or contract lifecycle management, refers to the process of managing the entire lifecycle of a legal transaction – from initiation and drafting through to negotiation, execution and archiving. It plays a vital role in countless organisations, however, one that comes with numerous inherent challenges and risks.  In recent years, in-house counsel teams […]

Symphony’s guide to managing and maintaining key referrer relationships

Referrer relationships can significantly drive firm or group revenue, yet these relationships can easily dissolve if overlooked. Many firms will report monthly or quarterly on fees generated by key referral sources, yet by the time a decline or absence of referred fees is detected, the referrer has likely begun referring work elsewhere. Using real-time data […]

HBR Consulting: Are you seeking to optimise your firms preferred outside counsel program?

This is the second post of a three-part series focused on preferred outside counsel program processes. Companies that have already gone through the law firm rationalization process and have created preferred outside counsel programs can help ensure the long-term success of those programs by adding rigor and structure to the program. The information below highlights […]