Minerva: How to create great client experiences in challenging times

We are almost two weeks into Lockdown v2.0. This time around it feels different. It is both easier and tougher to deal with in equal measure. The courts have remained open, but lots of appearances are delayed with much activity conducted virtually,  we can remain working and ‘open’, but can no longer have face to […]

Accesspoint Media Services talk making every word count with SEO for firms

Creating a great website without adding the proper marketing tools for it to be found, is about as useful as throwing an exciting party without sending out any invitations! As many SME firms once again close their physical doors to new clients, it is now extremely important to ensure that your virtual doors are not […]

Relief for law firms during lockdown #2

Here we go again – as soon as the Prime Minister’s announcement was made, the biggest question for the legal sector, along with if courts were to remain open, was if house moves could still continue. With levels higher than ever caused by pent up demand of lockdown #1 and then the Chancellor’s SDLT freeze, the […]

Minerva: Onboarding clients in this brave new world

The legal sector, like so many others is adapting and pivoting all the time to figure out how to provide service to its clients. With meeting clients at best restricted, remaining regulatory compliant at a time when legal services continue to be in demand, is feeling for some to be an uphill struggle. Working remotely […]

Minerva: Get digital savvy – the time for paperless onboarding is here

This week the HMLR have announced that the time is now with the confirmation that electronic signatures will be accepted, as long as there is a witness present at the time to also sign – conveyancing has finally arrived in the 21st Century. Digitalising transactions and matter files has been on the agenda of many […]

Knowing your customer and identifying high-risk clients, according to Minerva

On the 10th January 2020 the 5th Money Laundering directive was adopted into UK legislation and with it came the obligations that had been enacted before; that you know your client (KYC) and ensure you comply with the 3 steps of the KYC compliance framework: Customer identification Customer Due Diligence (CDD) Enhanced Due Diligence (EDD) […]

Silver linings emerge with the rise of tech adoption in legal, according to InfoTrack

To suggest 2020 has been a turbulent year would be an understatement. As words like unprecedented, R number and new-normal spread like wildfire through the social lexicon, a paradigm shift was taking place in what has become the largest scale social experiment on the planet. When countries locked down overnight, businesses had to find alternative […]

Clocktimizer webinar wrap up: “The C-Level perspective: Profitability in 2021 and how tech can accelerate it”

Yesterday we held the fifth in our series of webinars around pricing, LPM, profitability and the use of technology in law firms. This installment saw our usual panelists; Mark Medice of Law Vision and Pieter van der Hoeven of Clocktimizer; joined by Barry Honea, the Chief Financial Officer of Locke Lord. In light of the increasing challenges facing […]

How to reduce your cyber risk through Cyber Essentials Plus

In September of this year the Solicitors Regulation Authority (SRA) published its report entitled “Cyber Security – A thematic review”. This report is based on a selected sample of 40 firms that were interviewed about their experiences with cybercrime. The report outlined their findings in five key areas: Cyberattacks People Technology Support Reporting Key highlights […]

Has coronavirus cracked the time recording code? Insight Legal investigate

The spotlight on time recording: present Time recording software has risen in prominence as an operational tool for lawyers and law firm managers since the COVID-19 outbreak. There are two main reasons for time recording’s manoeuvre into the spotlight; these being the financial difficulties faced by the sector as a whole, and practices’ dispersed workforces […]