My Customer Lens: How much feedback do you need?

Will more feedback help us make better decisions? How much feedback do we need before it makes sense to automate our feedback process? I get asked these questions a lot at the moment. That’s because professional services firms are at a fork in the road.

tmgroup: Planning data must be overhauled to enable better informed decisions

Planning may be top of everyone’s minds right now, but the data underpinning it is in desperate need of an overhaul, according to the panel of the latest tm:tv session “Understanding the value of planning data”.

Payescape: Avoiding payroll fraud

Payroll regulation changes each year can be a challenging component of managing employee payroll. In the last year, the new furlough scheme and multiple changes during the year have created new complications for payroll teams.

Tiger Eye announce ‘Introducing iManage’ webinar series for UK law firms

Tiger Eye, leading iManage Partner for knowledge and technical expertise, have announced their new ‘Introducing iManage’ webinar series, designed to offer UK law firms an insight into the solutions available with the iManage platform.

Intapp: Cloud-based technology supports risk management

Risk managers and professionals face numerous challenges throughout the client engagement lifecycle. From inception to execution, risk managers must ensure that their firms are providing high value to clients at every stage while also ensuring compliance.

Nuix partner feature podcast with Ligl’s Michael Lappin

Nuix partner Ligl helps its customers manage their litigation process using a cloud-based orchestration platform that eliminates the complexity of eDiscovery and legal hold processes.

Thomson Reuters: Why innovative law firms so often turn to HighQ

Innovation is a buzzword that lots of businesses toss around.For all its use, the act of innovating rarely comes easy. But there are trail blazers. Firms who always seem one step ahead of the rest. They embrace behavioural change and technological advances like few others.

NetDocuments: How workspace analytics is helping drive smarter decisions with data

While I’ve never been much of a math wizard (I topped out at pre-calculus), I’ve always been fascinated by data and the stories it can tell.

Minerva webinar: Hear directly from HMLR and SRA – The importance of safe Harbour Status

Minerva have released the details of their latest in a series of webinars in conversation with influencers, regulators and experts within the industry.

Webinar: How Intapp Walls and Microsoft Teams integration enhances firm security and client confidentiality

More than a year ago, the world shifted overnight to a work-from-home environment, creating the need for enhanced collaboration within firms. Many firms responded by deploying Microsoft Teams, but although this approach provided a way for employees and clients to stay connected, it can also lead to vulnerabilities related to client data and confidentiality.