Sturdy systems: Why stability and responsiveness are central to great client service

It’s no question that the SME legal market, and wider legal market in general, is being hit with disruption and challenges – from client demands to demands from staff for improved legal services and means of delivery. Among all of that, law firms need to do more than just win the hearts of clients in […]

The status quo paradox: Aderant on why firms implementing change shouldn’t relax into complacency

The 2018 Aderant Business of law and legal technology survey finds that over half (57%) of business services roles feel “better” – some “much better” – about their law firms than they did just 12 months earlier. It’s undisputed good news – especially as just 36% said the same back in 2017. However, firms that […]

Clause for thought: How iManage RAVN is helping to build smarter businesses

We regularly hear that law firms are adjusting their strategies to offer clients more efficient and higher-value legal services. But it’s worth remembering that many of those organisations are under the same pressure to improve the experience of their own client base. Horia Selegean, head of revenue and margin assurance at BT, says: “As consumer […]

Growing smarter: Converge TS on driving company growth

After four years with Thomson Reuters Elite, Peter Gill (its ex-head of sales, EMEA), has joined legal-focused cloud provider Converge Technology Specialists (Converge TS). Its first chief commercial officer, he says the opportunity to add value to a business just beginning a new chapter in its growth story was impossible to turn down. At the […]

The Hearing, part five – A legal podcast from Thomson Reuters

In episode 5 of The Hearing podcast Kevin Poulter is joined by Sir Rupert Jackson, Barrister, Lord Justice of Appeal and legal reformer. As well as his infamous reform of civil litigation costs, Rupert has authored some of the industry’s leading texts during his 50 year career. Now, back at the bar, he talks through […]

Outsourcing your cashiering: Tips from Quill

Once you’ve decided to outsource your legal cashiering, any supplier will do, right? After all, the way these outsourcing providers manage your accounts and support your business is the same, isn’t it? Surely the only difference will be the price you pay for the service, won’t it? The answer to these conundrums is a resounding […]

Cliff Notes to five Business of Law surveys for busy law firm professionals

Article by Kate Pizzi, Client experience team Surveys are a means to get perspective at scale. The idea is straightforward: ten perspectives on a topic are better than one, and a hundred perspectives are better than ten. Of course, we shouldn’t discount qualitative research, interviews and anecdotes. These usually provide important context. Still, it’s the […]

Deliver ROI from your case and practice management solution …

Who would you trust to help you deliver ROI from your case and practice management solution? It’s all very well us at Legal Workflow explaining how we can deliver ROI from your case and practice management solution, but wouldn’t you feel happier hearing it straight from the horse’s mouth, or more politely, from some of […]

The Hearing, part four – A legal podcast from Thomson Reuters

Episode 4 of The Hearing podcast features barrister Robin White. Robin was the first barrister to transition from male to female while in practice at the employment and discrimination bar. Kevin Poulter chats with Robin about her early life and career, and how dealing with personal discrimination in her late twenties became a catalyst for […]

How law libraries can meet the demands of modern law firms

In recent years, law firms have seen a major shift in how their libraries function. As new technology has transformed the legal space and firms face a myriad of unique challenges like mergers, employee departures and cost reductions, law library structures and priorities have transformed. To address these changes, more firms have begun outsourcing parts […]