Symphony – APS: How to manage key staff changes and protect revenue

Ensuring that clients and referrers do not slip through the net and through your competition’s door is key to protecting revenue in a professional services firm. We have often talked about gaining visibility of communication to help you manage your key clients through staff transition. But how can this vital visibility be achieved, without impacting […]

HBR Consulting: 2020 Legal lab infographic

Legal Lab 2020 made the unforeseen transition from our traditional live gathering to an interactive virtual format. This infographic provides a brief snapshot of cumulative key takeaways from the five virtual sessions held in September-October.

My Customer Lens: What’s the future of client listening?

The future of client listening is exciting. This cornerstone of revenue growth saw some dramatic changes during 2020. With remote working impacting both clients and firms, Marketing & Client Care teams looked for more agile and scalable ways to anticipate changing needs. This pattern looks set to continue in 2021 but the details will vary […]

Sysero: The client opportunity: legal self-service portals

Today’s legal services clients want greater control, speed, and quality. One way that law firms are stepping up to the challenge is by tapping into the power of self-service client portals. Self-service portals are a concept that has long been employed by customer service and support teams to provide immediate, on-demand service. However, the concept […]

Accesspoint Legal Services – Protecting your clients with the online will planner solution

Put yourself in the shoes of your client for a moment – thinking of having a Will can be a tough reality for most to face, taking the steps to create that Will can be daunting and finding the right law firm to handle such a sensitive matter can feel impossible. We believe that the […]

NetDocuments: More law firms than ever are making the move from on-prem software to the cloud

Moving to the cloud can make your law firm more secure and efficient both immediately and year over year. The pandemic changed the course of many companies for the long-term. With working remote becoming the norm, VPNs and on-premises solutions consistently slowing down productivity and a greater need for collaboration and security, the benefits of the Cloud […]

Seasons Greetings from Legal Workflow!

Last year at this time, we took a look at what the experts had to say about 2020. However, 2020 has been such a difficult year for everyone, many of those predictions have gone out the window. What we have seen though is that whereas a lot of firms have struggled with the restrictions placed […]

Lockdown 3.0 – a quick guide to robust risk management as we near the peak of the pandemic from Legal Eye

Firms have achieved so much in such a short space of time and now is the right time to ensure we are building businesses that are right for 2021 and beyond. Legal Eye has been collating data from working with many firms during this period and has come up with check lists and suggestions that […]

How to successfully manage your team from home, according to DPS Software

With what feels like the 10th lockdown in the past year, the same old challenges have arisen. How can your firm work from home efficiently, how can your firm go paperless to enable home working and how do you ensure compliance and security while everyone is at home? But another important issue for many firms […]

Hot Legal Tech Trends for 2021, according to iManage

iManage spokespeople offer their top trends for 2021 across security, cloud, AI, remote working, and more: Cybersecurity and governance Fortune 490, the most vulnerable – Ransomware attacks are accelerating, because a well-organised criminal element has determined that piles of money are to be made. Who’ll be affected? It won’t be the Amazons and Googles of […]