Symphony APS: Three steps to improve client retention and increase revenue

Your commitment to clients and the longevity of these relationships is the lifeblood of any professional services firm, but how can you perform more strategically to not only maintain revenue but increase it? For an accountancy practice or law firm, here are three key areas to focus on to help navigate the COVID-19 journey as […]

How Vinge reinvented client service through workflow automation

The legal industry has changed. Slowing demand, diminishing budgets and a rise in new market entrants has made the legal landscape more competitive than ever. At the same time, today’s clients are seeking greater value and transparency from their legal providers. These combined factors are motivating leading firms to find new ways to drive greater […]

Accesspoint Media Services talk Payment Portal client testimonials

SME firms often face the difficult task of keeping up with client expectations, especially when they can change in a blink of an eye. Modern advances in technology have given clients a wider range of options when choosing who they turn to when they are in need of a service, so ensuring your firm is investing in the right tools to stay […]

Sysero: Making the case for the flexible law firm

During the past several years, entrepreneurial law firms have started experimenting with flexible working practices. However, the arrival of the COVID-19 pandemic has accelerated the transition from traditional ways of working to agile working practices for law firms around the world. More lawyers – whether in-house or at a law firm – are now working from home, […]

Forming good remote work habits for law firms with Nuix

You likely know the pearl of wisdom that it takes three weeks to make or break a habit. That rule was set forth in a random 1970s self-help book, yet many of us accept it as canon. In reality, how many habits have you actually changed in just 21 days? The truth of human behavior is, […]

sa.global: Enhance collaboration in your law firm with Microsoft Teams

The conservative legal industry has finally understood and accepted the importance of collaboration. This has led to collaborative initiatives that encourage the exchange of ideas, experience, and technology trends to help legal firms function better. Global events such as the Legal Geek, The Global Legal Hackathon, and The World Legal Summit are some of the […]

Quiss Technology: An acceleration of the inevitable

An acceleration of the inevitable – guest blog Nigel Stott Baskerville Drummond I sit here and gaze out into my back garden through the study window, watching the bright blue-sky fade on what has been a glorious warm spring day. In my small study, I have been tapping away at my keyboard catching up on […]

Sysero advice: Three ways automation improves client service

Legal automation and the digitisation of legal processes are reshaping the client experience, and in turn, driving a competitive advantage for firms who keep ahead of the technology curve. Today’s clients value – and even demand – greater value and efficiency from their law firms, and they have grown to expect their firms to be […]

Enable: Effective Experience Management – RFI Automation

Responding to client requests for information can be one of the most crucial aspects of a successful client proposal process, but how do you ensure that your BD team or those creating the RFI/RFP, have the right information to hand, to enable them to provide a qualified and swift response? Often a client will expect […]

Repstor: How to enhance document and email management from within Outlook

For weeks now I have been singing the praises of Microsoft Teams and how so many businesses are successfully capitalising on it as their teamwork hub. At the same time we are cognisant that while so many are comfortable working in collaboration applications like Teams, there is still a set of users, who continue to […]