Legal Workflow recounts thought-provoking topics raised at the Law Society Management Section conference

Legal Workflow was pleased to sponsor a Law Society Management Section conference recently. At the event, I found these three speakers raised thought-provoking topics… “AI is going to be a real game changer. What happens to lawyers when clients get their hands on the software?” George Bisnought, founder and MD of Excello Law. Well, some […]

How reliable is your IT disaster recovery plan?

Last year, British Airways suffered an IT failure which stranded 75,000 passengers, cost up to £150m in compensation and damaged its global reputation. The incident highlighted how essential IT systems are in business today. We need constant access to technology tools and data to do our jobs. What would we do if they were not available? And […]

How Intelligent Office’s services fit into your current law firm structure

This year, Pinsent Masons have made large investments in and significant changes to the functionality of their traditional PA infrastructure. The firm identified an administrative restructure—adding an additional layer of team administrator (TA) support—as the best way to achieve its objectives of making sure tasks were going to the right place to be dealt with […]

Three steps to contain e-discovery costs in the e-world

Corporate law departments are increasingly challenged to track their e-Discovery activities and costs. In today’s metric-focused business environment, law departments should be able to answer simple questions about their e-Discovery lifecycle, including: Exactly how much is being spent on e-Discovery and how do those costs break down? What volume of data is being handled? What […]

ILFM’s Legal Software Suppliers Guide 2018-2019

Deciding on what new or replacement software is appropriate for our firms has never been easy: we have to take so many factors into account. Cost is always a critical consideration and now we have to concentrate as well on compliance, effectiveness and response times. Not only that, but security has also become a major […]

Essential guide to understanding cyber-attacks on law firms

This essential guide explains how cyber-attacks happen and highlights the weaknesses that are exploited by attackers. The guide contains seven scenarios that run through simulations giving law firms a unique perspective from the point of view of the firm and also the attacker giving readers a better understanding of how these attacks actually happen. Each […]

Client communication: Graham Moore of Katchr explores how law firms communicate with clients

This article was written by LPM columnist Graham Moore. Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. Ten years ago, when I first returned to the legal sector after […]

How to get your clients to say good things about your law firm

Word of mouth is one of the oldest forms of marketing but still one of the most effective. 89% of us will tell our friends and family about a positive experience with a company and 38% will post about it on social media, according to research by Yonder Digital Group. However, we’re almost (84%) as likely […]

Three essential lessons to avoid property fraud

With property fraud on the rise, law firms need to be increasingly careful to avoid being duped. The risk of professional embarrassment, as well as a hefty increase in their insurance costs should a client bring a claim against them, are too pivotal to ignore. Here are a few lessons they should heed: 1. Identity checks […]

Are you getting a good deal on PI insurance?

There’s a myth that it’s hard to find insurers willing to cover small law firms. I recently asked a group of sole practitioners in Birmingham how many insurers or managed general agents they thought there were in this part of the market. Most reckoned there were only two or three. In fact, there are 17. […]