What does a “dashboard” really mean for a law firm?

In the late 80s and early 90s, I worked for a bank to develop an automated system supporting customer service representatives. The purpose of the system was to enable support staff to facilitate credit card applications. A customer would call in, and our support staff had a computer system to bring all the information they […]

Is your business ready for the World Cup?

The World Cup 2018 kicked off on the 14th June, and with over 50 matches due to be played over the next month, many are taking place either during standard working hours. A survey conducted by Love Energy Savings at the start of Euro 2016 suggested that one in five people would be willing to […]

Is your law firm leveraging information governance to protect data?

Find Out By Asking 7 Essential Questions Recently, law firm technology services group LogicForce published “Law Firm Cyber Security Scorecard,” a bi-annual report on the current state of the industry’s security preparedness. Their findings indicate law firms have come far, but they still have a long way to go if they want to protect their client […]

The Hearing, part two – A legal podcast from Thomson Reuters

Hosted by social media commentator and employment lawyer Kevin Poulter (@kevinpoulter), The Hearing provides an unprecedented view into the most interesting people and topics in and around the legal industry. Sometimes serious, sometimes irreverent, but always informative, insightful and entertaining. Our second episode features futurist Joseph Raczynski on the future of the robot lawyer. You […]

Pricing utopia: Helm360 on how to price legal engagements effectively

The art of estimating accurately has long been a challenge – whether that be to estimate the development effort to build a software product or estimating the effort required to represent a client who is suing another party, the outcome remains the same… estimating accurately leads to higher customer satisfaction, higher quality output and above […]

SeeUnity outlines the pitfalls of the ‘deploy it and they will use it’ philosophy

Many times, successful implementations of new technologies and applications in the workplace are coupled with great strategies and an overarching vision among the organization. We have found though, that in some instances, organizations have a philosophy of “deploy it and they will use it.” This means that they add applications and technology without much input […]

Taking corporate legal operations to the next Level: Moving from “Foundation” to “Advanced”

In a previous blog post, my colleague Kevin Clem provided an overview of six unique maturity models that we laid out to participants in HBR’s educational program at CLOC’s 2018 Corporate Legal Operations Institute. Our invitation in that initial post was to study these models and conduct a self-evaluation to determine where your department fits, then […]

What is it like to work for Intelligent Office?

17 years ago, Margaret McPherson set up Intelligent Office. Since our inception, we have always been about delivering a great service to our law firm clients which we achieve by investing in, supporting, developing and rewarding the employees that deliver it. We are continually recognised for our commitment to fostering this positive culture, achieving the […]

The Hearing – A legal podcast from Thomson Reuters

Hosted by social media commentator and employment lawyer Kevin Poulter (@kevinpoulter), The Hearing provides an unprecedented view into the most interesting people and topics in and around the legal industry. Sometimes serious, sometimes irreverent, but always informative, insightful and entertaining. Our first episode features Dame Fiona Woolf. You can listen and subscribe via iTunes, Spotify […]

Considering a transition from on-premise DMS to SaaS based DMS

This guest blog was written by Dan Anderson, co-founder, and CEO of SeeUnity. Over the past couple of years or so, the legal market has begun to trend away from on-premise DMS. More and more firms have been flirting with the idea of Cloud or SaaS DMS. In the AM Law 200, we know that […]