Client Experience Reset: What Clients Really Want from Their Law Firm – Xperate

For years, law firms have competed on expertise, reputation and results. But today, that’s no longer enough. High-quality legal advice is now the baseline expectation – not the differentiator.

Elite Unveils Advanced AI Detection to Identify Billing Risks

At its annual VANTAGE user conference in New York City, Elite today announced the introduction of its industry-first, context-aware AI risk detection capabilities in Validate, designed to surface behavioral billing risks early and reduce the need for manual rework.

Building an Agent for Complex Document Drafting and Editing – Harvey

How we designed an agent that iteratively builds a Word document in memory.

How to be AML Compliant – SmartSearch

Every firm that’s subject to money laundering regulations must put AML compliance policies and procedures in place, in order to minimise their money laundering risk.

How Office & Dragons Helps Legal Teams Reduce Low-Value Document Work by Up to 97% – Litera

Legal teams are under increasing pressure to deliver faster results while managing a growing volume of documents. Contracts, templates, and transaction materials must move quickly—but the workflows surrounding them often remain manual.

Why cross-selling still fails and how to fix it | LexisNexis

Cross-selling should be one of the most dependable ways for mid-sized law firms to increase customer retention, strengthen loyalty and grow revenue from existing clients. Yet in practice, many firms continue to struggle. This article explores why cross-selling still fails in mid-sized firms and outlines practical, leadership-led steps to fix it.

How Ison Harrison Is Managing Growth Efficiently – OneAdvanced

“The best thing about OneAdvanced is they make you feel valued. They’re unequivocally the right supplier.” The Problem A need for smooth and efficient practice and case management through a period of multiple mergers and acquisitions, whilst maintaining company reputation and superior client service. The Solution OneAdvanced Legal solutions. The Result A Practice and Case […]

Why a data management strategy is central to compliance and client trust in law firms – sa.global

In legal services, where confidentiality and integrity are core to professional duty, poor data practices can undermine a firm’s standing overnight.

iManage Appoints Jon Janes as Global Corporate Market Leader

iManage, the company dedicated to Making Knowledge Work, today announced the appointment of Jon Janes as Global Corporate Market Leader. In this role, Janes will lead the global growth strategy for iManage’s Corporate segment, driving revenue expansion, strengthening customer partnerships, and scaling a high-performing sales organization across regions.

The Future of Legal Revenue Management: AI-Driven Billing and Collections – Helm360

Billing and collections sit at the heart of every law firm’s financial health, yet many firms still rely on manual, reactive processes that slow cash flow and create friction with clients. Disconnected systems, delayed reviews, and inconsistent data continue to complicate accurate billing and timely collections.