Cross-selling should be one of the most dependable ways for mid-sized law firms to increase customer retention, strengthen loyalty and grow revenue from existing clients. Yet in practice, many firms continue to struggle. This article explores why cross-selling still fails in mid-sized firms and outlines practical, leadership-led steps to fix it.

In legal services, where confidentiality and integrity are core to professional duty, poor data practices can undermine a firm’s standing overnight.

iManage, the company dedicated to Making Knowledge Work, today announced the appointment of Jon Janes as Global Corporate Market Leader. In this role, Janes will lead the global growth strategy for iManage’s Corporate segment, driving revenue expansion, strengthening customer partnerships, and scaling a high-performing sales organization across regions.

Billing and collections sit at the heart of every law firm’s financial health, yet many firms still rely on manual, reactive processes that slow cash flow and create friction with clients. Disconnected systems, delayed reviews, and inconsistent data continue to complicate accurate billing and timely collections.

Harvey's enterprise-grade governance controls and analytics give your organization the tools to manage AI deployment with confidence.

UK and Ireland law firms are in a strong position. Clients are satisfied, revenue is growing, and AI has moved from a talking point to a daily reality. But performance and sustainability aren’t the same thing.

The FCA takeover of AML supervision is a wake-up call for the legal sector: compliance can no longer be treated as a tick-box exercise—it must be embedded, proactive, and risk-based.

Artificial intelligence (AI) has become one of the most talked-about developments in the legal sector, promising to transform everything from client service to case management. Yet while headlines focus on the technology itself, the real differentiator for law firms will be the data they possess to power it.

Legal aid lawyers play a vital role in ensuring access to justice across the UK. Often working under intense pressure and with limited resources, they support individuals navigating legal challenges that can shape the course of their lives.

Legal professionals hesitate to move from desktop software to the cloud because they fear losing the workflows they rely on every day.

Client experience is no longer a soft metric. For mid-sized law firms facing margin pressure, rising client expectations and constrained capacity, the ability to improve client experience has become one of the clearest indicators of sustainable profitability.

You can now leverage Harvey’s legal intelligence to generate PowerPoint presentations, Excel spreadsheets, and edit suites of Word documents without leaving the app.

Creativity in legal marketing is often treated as surface-level. Something applied at the end to make materials look more polished or visually appealing. That framing misses the point.