Fast and compliant customer onboarding: 10 of our best customer onboarding practices for 2026 – VSiD
More regulation means heavier workload, but don’t stress. With customer onboarding software carrying out those additional tasks, the risk of missing vital steps that could lead to fines for non-compliance is a thing of the past. VSiD has been working alongside the legal and accountancy sectors for over a decade, tailor making efficient and reliable solutions that work for you.
We’ve compiled a top 10 list of our features and solutions that will ensure you get more positive, faster onboarding results without compromising on data security.
- Intelligent fillable and signable forms: Your standard company forms, whether in Word or PDF, can be converted into, dynamic and intelligent fillable Smart We work behind the scenes to allow data applied to the forms to be collated and returned to your case or document management system. As an example, when onboarding a new customer, your client engagement letter can be sent for easy completion on their mobile device and the data used to automatically set up a case file or record within your CMS or customer onboarding system. This saves duplicating work and reduces the risk of re-keying errors.
- Corporate branding: Most people are aware of the risk of phishing emails and scams, so if your client receives an email from you with your logo and brand colours and personalised by design, they are more likely to engage with it and follow the steps you have asked them to. That added layer of assurance can make the difference between someone signing up to your service or not.
- Easy and accurate KYC, KYB & AML checks with PEPs and Sanctions reports: VSiD has been certified to meet the UK Government’s Digital Identity and Attributes Trust Framework (DIATF) and partners with multiple background screening data providers to give you a high level of confidence in the checks we carry out. We have the technology available for your clients to use a smartphone to read the chip in their passport for the most accurate remote identity check. For clients who are not able to use this method, we offer alternative identity checking solutions and can combine those with further background screening to provide reliable results. We can also check whether clients are on a PEPs or Sanctions list and confirm their Source of Funds where applicable.
- eSignature authentication incorporated into the onboarding process: There are providers that offer ID checks. There are providers that offer eSignatures. There are providers that offer fillable PDF forms. Then there’s VSiD. We’ve got the whole package which results in seamless, end to end onboarding that provides a more efficient process with advanced signature authentication and ID verification.
- Reverifiable ID certificate for relying parties and future audits: The best customer onboarding practices and due-diligence will involve demonstrating that you have carried out adequate KYC and KYB checks, not only for your own and regulatory bodies’ audits, but for your relying parties. Increasingly, banks and insurance companies are asking for evidence of your processes and this is where VSiD steps in. We issue a reverifiable certificate that you can use to demonstrate your compliance procedure and third parties can be cross check the data by entering a transaction reference number into our portal.
- Live view case progress monitoring, chasers, alerts and reminders: How do you encourage a response from prospective clients? People lead busy lives and priorities change. VSiD’s real-time case progress monitoring system, alerts and notifications are second to none. You’ll have the control you need at your fingertips to ensure matters stay on track and your clients get on board without delay.
- Flexible platform options, features and workflows: At VSiD we don’t believe in a “one fits all” approach. Our aim is to ascertain your needs and find a solution that fits perfectly with your workflow. This means that whatever your client journey looks like, we tailor a combination of products and features to suit. From third party link and sharing, when you want to collaborate with other law firms or professionals, to customised signer sequencing, we’re the experts you can depend on.
- UK based friendly and responsive support: We are often praised for our responsiveness and great customer support. Partnering with VSiD will mean all you have to do is email or call our UK based, friendly team and they will answer your query quickly, allowing you to continue doing what you do best, without hindrance. Additional training and guidance is always on hand for those who need it.
- Government listed Digital Verification Service (DVS): VSiD is a DVS and certified to ISO27001:2022 and Cyber Essentials Plus, so you can be reassured of partnering with a reliable business that operates robust Cyber Security and follows best practice. Our servers are hosted on Microsoft Azure which assures an average “up time” of over 99.9%, so you don’t have to worry about unexpected or frustrating interruptions to your operation.
- Ongoing fraud, PEPs and Sanctions monitoring that saves time and effort: VSiD’s real-time ongoing monitoring helps you to keep track of changes to your clients’ status so you’ll have notice of live updates, giving you one less thing to worry about. Not only that, you’ll be able to supply your regulators with auditable, automated reports.
VSiD provides a range of certified digital eSignature, KYC, KYB and AML solutions tailored for the legal sector.