Focis: Five reasons your clients expect an app
They stay updated without having to call or email
Clients don’t want to call you they just feel they have to. A process that seems simple to you is often complex to them. If you have defined your workflow it’s the logical next step to give your client a view of that and auto update them as each milestone passes. A simple checklist and automated notifications is a small step for you but hugely valuable to them
They feel valued
To a client this isn’t just another transaction. This is often one of the milestone events in their life but while they can manage their Gas and Electric account online they expect the same from their law firm. An app adds value to their experience and makes them feel it’s tailored to them.
They stay in touch on their terms
We’re all tired of being managed by email. Clients don’t expect to have to search though an email inbox to find a key document or get back to a key update later in the day. An app takes them right to their transaction , history and documents and crucially send and receive secure messages along the way.
They will WANT to come back
Clients that have had great experience want to go back to the place they interacted with their firm previously. They will want to do it straight from a secure Portal / App account from their last transaction
They get a single gateway to your firm
Lawyers understand distinctions between departments. Clients often don’t. A well written app allows them to manage ALL their transactions from a single place with a view customised to the type of transaction.
Convinced? Well it may not be as time consuming or expensive as you think – with the right partner!
- Your firm has probably already done the hard part – automated the workflow. Any firm who has invested in process automation / case management knows how time consuming and expensive that part is. Haven’t automated yet? Don’t go with a portal or App until you have. You lose most of the benefits of an app where you don’t have great integration between workflow and app.
- You already HAVE THE DATA your client wants – connecting it to your client is the easy part
- Regardless of where this pandemic goes next more clients expect a more seamless remote experience. Creating a scalable flexible digital platform gets you ready now for whatever happens next.
- If your data shows you’ve done a good job why not share it! An app provides the perfect showcase for the investment your firm has made in people and process. Stop keeping it a secret.
Focis offer a hybrid of bespoke build and established product to give the best value and most engaging experience for your client. We deliver our solution as YOUR Solution. It is your App in the app stores and your data and privacy policies behind it. Our solutions offers a single login for Web or Mobile App for clients as they prefer.
We are process and workflow specialists – the integration is as important as the app, talk to us about how to connect your data to your clients.
Don’t just take our word for it:
