HSO Your Trusted AI Partner
Read our vision on Artificial Intelligence, find out what value-based AI looks like, and how we support our clients in realizing successful (Generative) AI applications.
1. Introduction
Our mission is to be the leading global provider of technology driven business solutions that improve the business performance and results of our clients.
We are convinced that Artificial Intelligence will define our future. It will impact every industry, every process, every function and every employee, independent of the role. Hence every part of the digital transformation. In view of our mission, we define AI as the next transformative technology that we can leverage in relevant applications to improve our client’s productivity and ultimately their business results.
We empower every employee with Copilot & AI to be more productive and deliver better business results.
Combining technology leadership with deep industry knowledge
At the base of our AI knowledge and capabilities is our leading position in Microsoft Cloud technology and with over 30+ years delivering ERP and CRM Enterprise Solutions worldwide, we have built deep industry knowledge and understanding.
We acknowledge that the success of any AI or Copilot largely depends on the quality of the underlying data. With our strong Data & AI expertise we support customers, prepare and build their data platform and become ready to onboard their AI-journey.
With AI/Copilot applications becoming an integral part of the Microsoft Cloud, HSO is the designated, trusted advisor to help our clients leverage the opportunities of AI.
We use our technical know-how and in-depth industry expertise to develop relevant AI applications as an integral part of our client’s core business processes, enabling a significant increase in productivity.
A note on the Microsoft vision on AI
Currently, Microsoft is widely recognized by analysts and investors as the leading player in the AI revolution.
Microsoft’s CEO Satya Nadella: “This next generation of AI will reshape every software category and every business, including our own. (…) Amid this transformation, our mission to empower every person and every organization on the planet to achieve more remains constant. As a company, we believe we can be the democratizing force for this new generation of technology and the opportunity it will help unlock for every country, community, and individual, while mitigating its risks.”
2. Productivity demand will drive AI adoption
A decline in workforce and productivity are contributing to a slowing down of global economic growth, as has been reported over the last decade. Hence productivity matters, being one of the main drivers of GDP and economic growth.
Economists and analysts recognize that the use of artificial intelligence (amongst other technologies) could help accelerate productivity growth. Therefore, AI will play a pivotal role for the business of our customers, and for HSO. With the expected and ongoing decline of our working population, AI will help us to get more out of each working hour and achieve more with less people.
The need for higher productivity will drive AI adoption at HSO and our clients. When people are scarce, growth can be realized by becoming more productive and efficient, with people creating more value in the same amount of time.
A note on productivity
McKinsey has done extensive research on the potential effects of Generative AI on productivity. In their research, McKinsey uses two different lenses, or perspectives:
- AI use cases in organizations, defined as targeted applications of Generative AI to a specific business challenge, resulting in one or more measurable outcomes, such as the increase in effectiveness of a business process.
- The potential impact of Generative AI on specific jobs and occupations. Can Gen AI perform the same detailed work activities so it can replace these jobs or be part of this job?
The research shows that both perspectives can affect productivity across all work currently done by the global workforce.
3. Why is HSO your trusted partner for AI?
Why should our clients choose HSO for AI? As a business transformation partner, we are not an AI provider ‘only’. But that’s also what sets us apart.
The starting point of value-based AI is in our clients’ business processes and applications. AI is being infused in almost all business applications, and that is exactly where our knowledge and experience lies. Plus, we know how to access, connect, and manage the underlying data and, when needed, we know how to integrate and connect other data sources and applications.
Our AI capabilities serve:
- Companies looking for a trusted advisor with expertise on how to build a modern data platform, for structured and unstructured data, that enables AI and ML solutions.
- Clients that already use Dynamics 365 and who want to start using the AI capabilities within the platform. Copilot is in many apps an out-of-the-box application, but to use it as a productivity accelerator, it requires data management and expertise, connections, training and adoption.
- Companies that are looking for a new ERP or CRM system. ‘AI-ERP’ and ‘AI-CRM’ are the new standard. Dynamics 365 is infused with AI capabilities, and we know how to implement and leverage these.
