Reducing Resistance to Performance Tracking in Law Firms: “Katchr gives you the why.” – Richard Clark, CEO at CFG
Resistance to measurement, change, and accountability is a significant barrier to law firm performance.
For Richard Clark, Group CEO at CFG, transparency is the antidote. In a recent interview, he explained how Katchr supports a culture where performance tracking isn’t about policing people but rather understanding what’s happening at every level of the firm, and why.
“Katchr gives you the why,” Richard says. “From the business point of view, it’s about how we are performing against our objectives, are we growing in line with where we should be going, generating the levels of income and profit we’d expect, and growing our customer base? I’m looking at cash flow, profits, income projections against forecasts, and whether the mix of new business is coming in the right way.”
That shared visibility, from firmwide KPIs down to individual performance metrics, means everyone is working from the same page. For CFG, it’s not just about reporting results. It’s about enabling self-management, aligning teams, and building confidence in the numbers.
The result? Less resistance to measurement, and more engagement in moving the firm forward.
Watch the interview here.
