Salesforce: Driving client value: how can you leverage data insights for best effect?
Crucial to improving internal and external collaboration, the need for law firms to use data proactively to drive client value has become imperative. But transforming data into actionable insights can be difficult, especially in siloed environments. What are the ingredients of success when it comes to harnessing data and creating real value for your clients?
Join us for a hands-on session with top law firms as they share invaluable advice and lessons learned on their journeys to driving greater value to clients. They will be joined by their legal tech partner Salesforce to talk about how they have successfully leveraged data insights, and will reflect on the experience of:
• Improving client experience through automated client on-boarding and creating a portal for data exchange and analytics
• Using data effectively to make better internal decisions about hiring and workload, to maintain service delivery and client satisfaction
• Driving wider access to data within the firm for better client visibility
Speaker line-up:
Sadie Baron, CMO, Reed Smith LLP
Bob Hetherington, partner, Weightmans
Vincent Perrin, regional vice president, law and professional services UK and Ireland, Salesforce
Chaired by Richard Brent, editor-in-chief, Briefing
