Top 4 results law firms achieve working with Intelligent Office

Earlier this year we talked about some of the common myths about outsourcing that we encounter amongst law firms, which disappear when they start working with Intelligent Office making them wish they adopted our model of outsourcing much sooner?

Our secret? Results. As the UK’s leading provider of legal support solutions, we empower law firms to achieve more through our expertise spanning 20+ years and ability to deliver a broad range of bespoke legal support services. We have narrowed down the top 4 results that our law firm clients are able to achieve in outsourcing some of or all of their support to us.

Cost Savings

Many law firms think outsourcing is expensive before we come into the picture. On the contrary, delivering savings is one of the most significant advantages of legal support outsourcing that law firms can achieve. The very nature of Intelligent Office’s model is that the services can be accessed on an ad-hoc basis, giving law firms complete control and a cost-effective way to use a broad range of services that they can rely on.

Added to the benefit of law firms being able to reduce their direct costs on support staff, fee earners at law firms are able to bring in more billable revenue from the additional time they can spend on chargeable work. We are seeing many partners and fee earners at SME law firms spending roughly two hours per week on support tasks such as client on-boarding. On the other hand, hourly rates per fee earner are anywhere between £250-£500. Even at a lower hourly rate, fee earners could be losing out on £26,000 billable activity per annum performing support tasks internally. With services starting at £23/hour, Intelligent Office is empowering fee earners and law firms to achieve more with less.

Consistently High Quality

We deliver support service excellence – and that means quality is never a trade-off to timelines and workloads. With three UK Services Centres operating on extended hours, over 800+ UK-based employees hired, trained and developed by us, and ISO 27001 accredited systems we are able to deliver consistent quality, timely and secure services.

The pandemic has given rise to law firms needing new types of skillsets and talent than before. With support staff and partners still working at dispersed locations, it is becoming increasingly difficult to turnaround work quickly, ensure productivity remains high, and that processes are in place. Intelligent Office employs, trains and develops its employees to ensure that they are highly-skilled, proactive and available to support clients at all times.

Flexibility

With the hybrid-working environment here to stay, and rapid fluctuations in caseloads over the course of the year, law firms are re-visiting their skills and staffing requirements. Having the flexibility to pick and choose services and skillset as suited to the evolving requirements and individual situation of their fee earner needs is truly the need of the hour. Intelligent Office does all the work for law firms in matching resources to demands, enabling law firm clients to benefit from a broad range of services including document production, client on-boarding, legal admin or secretarial services, where they only pay for what they use and the timeframe they need (even as little as one hour!).

Access from Day 1

We understand that in order for law firms to have the ultimate advantage of a flexible outsourcing model, they need immediate and easy access to services and skills. Intelligent Office’s operating model is set up in a way that firms, whether large or small – can have access to our support services within 24 hours. Our SME law firm clients have found this especially advantageous as they don’t have to make a long-term commitment or plan ahead in order to benefit from our legal support solutions.

As a customer-obsessed business, Intelligent Office is constantly innovating to deliver un-paralleled legal support services. With many of the UK’s top and SME law firms benefiting from our services, we let our work and results speak for itself. Whether your law firm is looking for a one-stop shop or simply ad-hoc support from time-to-time, we are ready for you with the right teams and solutions.

Find out more here or send your thoughts and questions to Lee Burrows, Business Development Manager for our Intelligent Services Centres.