ESG, more formally known as Environmental, Social and Governance criteria, is undoubtedly complex - with nuances, reliance on multiple data sources, and more!

Build bundles faster and more efficiently with our Peppermint CX & Sharepoint Online connectors.

The role of front of house teams at law and other professional services firms is fast evolving; from once being an all-encompassing standardised function that involved handling basic client requests or manning the reception desks to being a function that is much more personalised and all about the customer experience, Reception and Guest Services are at a critical juncture of transformation.

There are many reasons why companies embrace legal collaboration technology. Inefficiency in the contracting process and poor collaboration between legal and business teams are main problems that lead to lost clients, lower-quality work, and burnout. 

For anyone who missed our ‘Secrets from real partners on the tech you really need’ webinar, we introduce guest speaker Johdi Hutchins. Johdi travelled an unconventional route into law, having been a concert promoter in the past working with the likes of Michael Ball, Tom Jones, Prince and Neil Diamond.

In the era of efficiency, clients expect better service from their legal providers, including quick and accurate creation of various documents and contracts. Fortunately, modern contract lifecycle management solutions solve many of the major challenges of traditional contracts.

Many of the global population have had a taste of freedom to work from anywhere on any device. In response to newfound demand for so much flexibility, it’s now someone’s job to ensure those devices are safe, reliable and efficient.

As clients continually increase their requirements for billing, pricing, staffing, and other business practices, firms face the imperative of better connecting their people, processes, and data to meet client expectations.

Technology in law has been more in the spotlight this past year than ever before. The challenges posed by home or hybrid working have caused law firm managers to assess and upgrade their technology.

Keeping pace with billing demands from clients and partners is a big challenge. Lawyers face the pressure of an ever-increasing workload and want to spend less time on the billing process.

Andrew Webber, Corporate Law Partner, TLT, talks document automation in the digital era: The year ahead looks like it will continue to be busy for corporate departments. The deal spree that started in the summer of 2020 seems to have set a tone.

RBRO Solutions, the company dedicated to helping organisations gain greater value from their content, congratulates McCarthy Tetrault, a leading Canadian Law firm with  offices in Canada, the UK and the United States, on the firm's adoption of the iManage Cloud.

Some law firms experienced revenue growth during 2020, despite the disruptions and uncertainties brought by the pandemic. They weren’t just lucky.