Video length: 53 minutes 54 seconds. In this, our first Briefing Tiger Team session, we have the chief operating officer at Hogan Lovells (Darren Mitchell), head of legal project management and process improvement at Ashurst (Kate Bassett), finance director at Fieldfisher (Mike Giles), and director of BI and finance and practice management systems at Herbert Smith Freehills (Allison Scanlan). […]

Bristol-based Legal Protection Group is implementing the Proclaim Case Management solution from Eclipse, the Law Society Endorsed legal software provider. The group, led by several industry experts, specialises in legal protection insurance for various areas of law.   Following an in-depth search for a case management solution that could be easily configured to meet specific requirements, […]

During this time of economic uncertainty, deepening relationships has proven to be a high priority for corporations and law firms alike. In the long run, forming tighter partnerships and working through this challenge together will benefit all involved. Preferred outside counsel programs are one way to better define and strengthen relationships. Although focusing on rationalizing […]

“Positive People. Positive Impact.” Bates Wells certainly live up to their strapline, by forging ahead with an important project to replace its Practice Management systems with the Linetime Liberate solution. In 2019 their project board established a clear objective to improve business efficiency and client service levels. During this process it was quickly realised Bates Wells […]

In our previous article https://www.legalsupportnetwork.co.uk/practice-management/resources/how-right-processes-supported-technology-can-lead-firms-new-success we explained about the link between successful system transfers and preparedness. The project team assembled to conduct any systems review in your firm should make a list of the critical processes that they want any new system to perform. While firms share many similar characteristics, they are different in many ways […]

DocsCorp, a leading provider of enterprise productivity solutions, today announced that Fladgate LLP, a UK Top 100 firm, switched to its document comparison and metadata cleaning applications. Both applications are used firmwide by staff working remotely. compareDocs delivers accurate comparison of complex legal documents across all file types. And cleanDocs minimizes the risk of a […]

You can make your legal practice more efficient and profitable, while improving client service, even while on lockdown and as people, including your own staff, continue to work from home. You can learn how and more in the schedule of webinars from DPS Software throughout July. The schedule starts on the 2nd July, where you […]

Video length: 1 minute 39 seconds. Getting it right in instructions is key to maximising profit and cash. Jamie Pennington, law firm business coach explores the key initial conversation with the client at the point of instruction. This is the time to “disappoint” clients – when you are setting expectation. Not when you fail to […]

Today, LexisNexis released its first Gross Legal Product index.  This new measure, announced as the ONS reveals that GDP fell 20.4% in April, looks at the impact of COVID-19 on the legal industry.  Much like GDP, the GLP tracks a number of representative metrics to offer a clear insight into the nature of the crisis […]

A law firm is a complex environment by nature, with every person juggling their own workload and sticking to fast approaching deadlines whilst still maintaining the high level of service required for clients on a day by day basis. So now, more than ever before is the time to consider how firms can continue running business as usual from home.   To remain […]

Achieving a degree of client loyalty generally isn’t something that happens overnight. Normally it’s the culmination of lots of positive activity over a period of time, or perhaps a particularly successful outcome under challenging conditions. However you get there, client loyalty guarantees you at the very least the client’s consideration for future requirements. It’s not […]

As we collectively transition to a new virtual world of work, digital means of executing documents are becoming increasingly popular. With more employees and clients working from home, the traditional approach of executing hard-copy legal documents has become much more onerous. Fortunately, today’s technology makes it easier than ever to transition from age-old business practices […]

FileTrail, the leader in next-generation information governance and records management software for law firms and highly regulated industries, announces the recent move of its company headquarters to Austin, Texas. The relocation is due in large part to FileTrail’s growth, including the need to accommodate its recently expanded team. Celebrating its 20-year anniversary this year, FileTrail […]