Most law firms already hold their most valuable knowledge inside their document management system (DMS). For many, that system is iManage or NetDocuments. Precedents, playbooks, checklists, clause banks, client guidance, and approved templates all sit inside the DMS.

Thomson Reuters, a global content and technology company, today announced one million professionals have chosen CoCounsel, the company’s professional-grade AI technology, across 107 countries and territories.

Elite today announced major updates to its AI-enabled SaaS platform, 3E, introducing Data Connect, powered by Elite’s Data Fabric, alongside new intelligence and payments capabilities to eliminate friction across the work-to-cash cycle.

How we’re using GPT-5.2 to create proactive guardrails for complex legal work.

In 2023, the global legal services market reached roughly $952 billion, with the U.S. contributing approximately $350 billion of that figure.1 This scale signals opportunity, but it also points to how crowded and competitive the landscape has become, across regions and practice areas.

Our latest Legal Trends Report 2026 highlights a striking paradox. While law firms are investing heavily in modern tools, with 64% of legal and compliance leaders reporting that they plan to accelerate investments in legal technology, many are still struggling to translate innovation into meaningful operational progress.

Legal Tech challenges of 2025 are vastly different from those that shaped the development of much of today’s software. Despite this, law firms seeking to upgrade their technology often default to like-for-like replacements, swapping one Practice Management System (PMS) for another.

Generative AI has moved past the experimental phase and is now a structural necessity for legal operations. However, as any Knowledge Management (KM) professional knows, an AI is only as capable as the data, workflows, and guardrails supporting it.

Recently, a federal judge in Mississippi made headlines by sanctioning both a lawyer and his client for AI hallucinations in a disability case, holding them jointly liable for opposing counsel’s fees.

Generic AI produces average results because it lacks the specific judgment hidden in your firm’s private deal history. The real value comes from using an intelligence layer to connect these tools to your own past work, turning years of negotiation data into actionable contract intelligence.

You’ve made the case. Leadership agrees a modern CRM is essential. Now comes the question every firm asks: How do we actually do this without the year-long implementation nightmare? 

It is often the first real interaction someone has with your firm, and it sets the tone for everything that follows. In practice, this early stage is where unnecessary friction often appears.

Turning satisfied clients into vocal advocates is one of the most effective and sustainable ways for mid-sized law firms to grow. By deliberately improving the client experience, strengthening communication, and resolving concerns early, firms can increase client satisfaction, deepen loyalty, and unlock powerful referral momentum.