Today’s leading law firms have many things in common, whether it is top talent, steady firm leadership, efficient business operations, or the access and ability to leverage cutting edge technology.  These top firms are increasingly recognizing the significant value associated with innovative approaches to client service that include integrated teams and their ability to offer […]

The legal profession is never static. With always-evolving legislation, increasingly demanding clients and growing numbers of aggressive competitors, change is never far afoot. To thrive in such challenging conditions, law firms rely more than ever before upon technology. One constant thread in this sea of change is the written word. You see, the law is […]

Business acceptance practices have become more complex and strategic over the past several years as departments have evolved from back office, risk management functions to vital, strategic partners to the organisations they support. Law firms that have invested early to strengthen business acceptance activities are adding value in the form of better data collection and […]

PwC’s Annual Law Firm Survey 2017 identified the following three reasons that firms implement technology: To improve client experience To improve operational efficiencies To expand to offer new services (Source: Annual Law Firms’ Survey 2017) While client experience and new service offerings can open up opportunities for top and bottom-line growth, efficiency is something all organisations […]

Sweating the small stuff is an undervalued discipline in the legal industry. You should re-invest in tools that focus fully on the efficiency of the legal work itself, says Samantha Jefferies, VP, EMEA, at DocsCorp. What is the point of being an early adopter of AI and blockchain if your existing systems aren’t delivering totheir […]

For law firms, direct environmental impacts may be small in comparison to companies in sectors such as extractives or energy, but increasingly stakeholders, clients and employees expect firms to minimise their impacts and report on their environmental performance – and firms may begin to lose out to competitors who do. There’s most certainly a business […]

  In 2011, “cloud” was the latest buzzword in the document management space. However, misconceptions about the cloud, such as it was storage only or that it wasn’t secure, kept many organizations from considering it in their strategy. Applications like Dropbox, Box, Salesforce, and Google Drive made file sharing and collaboration easily accessible to individuals, […]

tmgroup have achieved ISO 27001 certification. The endorsement is only awarded to firms that comply with a mandated set of requirements relating to information security management.  Certified businesses must evidence an ongoing commitment to continually improving their systems. Information security is a critical business risk. It is attracting increasing scrutiny in the management of supply […]

The services we provide our clients, at face value, are not unique. Services such as front of house, print and mailroom, records management, administrative support, document production, and PA services can be seen on the sites of many law firms, particularly in the UK Top 100 firms. These are functions that law firms are absolutely capable […]

BD Mediation offers family mediation services for separation and divorce in the West Berkshire area. With over 20 years of experience in helping couples and families through the divorce process, Bernadette Davis is the founder of the company. By using her services, over 70% of Bernadette’s clients come to a mutually beneficial agreement on their […]

Can you remember the last time you experienced great service? It might have been at a restaurant, a client’s reception desk, or the delivery guy smiling as he passed over a package. Now think about the last time you had bad service, you can probably picture it and remember where it was, possibly even when […]

UK commercial law firm Lupton Fawcett LLP, has selected Lexis®  Visualfiles™ to replace its incumbent practice management system.  This thriving Yorkshire law firm will roll out the market leading case management solution firmwide, to over 250 staff; and is predicting a 15% saving in overall operating costs with increased innovation and quality of service delivery. […]

What’s your job title at Quill and how long have you been in the post? I’m software developer for Quill, specifically looking after our Interactive Documents Add-Ins, a position I’ve held for two years. These Add-Ins effectively connect Interactive with Word and Outlook to give users full blown document management capabilities on top of existing […]