The choice between outsourcing IT support or retaining an in-house IT team is a hard one, with both options offering advantages. The advantages are different however and which one better reflects your ambition and chosen strategy will help you decide which is right for your organisation. And of course, it’s not a straight either/or choice, […]

Did you know that having HR software can help businesses of all sizes with GDPR regulations, such as having a central place for holding and controlling employee records, and ensuring that personal information is up to date through employee self-service? Self-service can empower your workforce to manage the tasks that take up so much of […]

Are you ready for GDPR data regulations? It’s no secret that the General Data Protection Regulation is due to come in to force on the 25th May, replacing the current Data Protection Act 1998. But what will happen if you fail to comply? It’s likely you’ll want to avoid fines of up to €20 million […]

Tikit, a global provider of technology solutions to legal firms, today announced that UK top 200 law firm, FBC Manby Bowdler has selected Tikit P4W for practice and case management and Tikit Connect for CRM. Midlands-based FBC Manby Bowdler has signed up for a 200 user P4W system to be central to its mission of providing stellar service to its customers. […]

One of the things I don’t miss since leaving partnership is the endless round of meetings. Partners’ meetings, department meetings, team meetings, one to one meetings, the list goes on. Were they all necessary? Did they always achieve something? Was action arising from the meetings always agreed? Was that action always taken? Was it always […]

Do today’s clients expect more frequent and engaging interactions with their legal services providers, and how could this expectation be met? People are now demanding more frequent and engaging transactions as technology continues to evolve and push the legal profession to become more efficient and digitised. A whole new generation are now accustomed to the […]

PropTech company tmgroup are pleased to share their latest White Paper ‘Responding to Risk’ – exploring how conveyancers adapted to cyber crime, communication and mining hazards in 2017, and offering practical advice on how firms can better respond to market threats. Key learnings include: How some communication methods make home movers vulnerable during the property […]

“Aderant Expert is the top choice among the Am Law 200 in America, and we are making ground in the U.K. and the European region,” said Chris Cartrett, Executive Vice President of Aderant. “Our enduring pledge to quality, comprehensive legal practice and financial management solutions for law firms has led to partnerships with more firms […]

UC is constantly evolving and now delivers features that make any firm operate more effectively and more efficiently. But for those still wavering on the value of a conversation about the specific benefits of UC for their organisation, here’s a few to consider: Intelligent call routing UC solutions are now on a different level to […]

FileTrail produced the e-book to help legal professionals navigate the often-complex world of IG. Working closely with law firm clients on their IG initiatives, FileTrail has found that even those that successfully establish programs are often unable to follow through on implementation and ongoing compliance with their own IG policies as well as outside counsel […]

Farrer & Co outsourced to IO in 2007. Since then IO has improved the quality, professionalism and depth of services provided to the firm’s partners, fee earners and support functions. The IO team have supported several major initiatives during the last contract term at Farrer & Co including project management of a large-scale refurbishment programme […]

Are you looking for increased HR functionality? Do you have less than 100 employees? If so then, our easy to use, self-service HR software could be the solution you’ve been searching for! Our easy-to-use HR software from an ISO 27001 and 9001 accredited supplier is designed to reduce HR admin and help law firms manage […]

Dear CRM Agony Uncle, Given that it’s Valentine’s Day – I have to ask – how can you tell when someone you’ve been close to has lost interest? I’m thinking here of a particularly special relationship we used to have. There was a time when there was a really strong connection between us. I wrote […]