Quiss is not just a technology business. It is a service business with our clients’ users at its core. It is this understanding that shapes the way we work and our determination to continually improve the service we deliver to users, particularly those who have an IT problem interrupting their working day. It has been […]

It has been a year of growth and recruitment for Quiss, with a determination to improve our service leading to a 13% increase in our turnover as we hit £9.1 million for 12 months to May 2017. We strengthened our position as one of the leading providers of managed IT services to the legal sector, […]

In the fast-paced world of HR, an organisation’s requirements today could be very different to those that emerge tomorrow. But how far ahead is it possible to realistically plan and how does this influence the tech that an HR team needs to procure? We spoke to Cascade HR’s CEO Oliver Shaw to get his thoughts… […]

Thomson Reuters Elite, part of Thomson Reuters Legal, today announced the launch of a new Alliance partnership with Converge Technology Specialists, a dedicated cloud computing provider for law firms, with more than 10 years of experience hosting Thomson Reuters applications. Available to 3E clients, Converge Technology Specialists provides a secure, fully managed cloud infrastructure service which […]

Law firm managers are well versed in carrying out risk assessments to justify and make decisions around IT spend. However, from May next year, risk assessments become more complex when the GDPR comes into force. Article 32 of the GDPR states: “Taking into account the state of the art, the costs of implementation and the […]

Law firms hold a wealth of sensitive information, all of which will be subject to the General Data Protection Regulation (GDPR). Specifically, Article 5 of the GDPR requires that personal data shall be: “processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental […]

UK lower mid-market investor, Tenzing, today announces its investment in Converge-IT.Net Ltd (‘Converge TS’), the specialist provider of managed and hosted IT services to the UK legal sector. Founded in 2006 by MD Nigel Wright, Converge TS is a specialist provider of hosted and managed IT services through private cloud. It provides mission critical managed […]

Repstor, the ECM adoption company that helps businesses exploit their SharePoint, Office 365 and ECM investments, has announced a number of key appointments in its sales and support functions.  The company which shot straight into the Deloitte Technology Fast 50 in 11th place in its first ever ranking late in 2017 has made several new […]

This article was also featured as an industry interview in the December 2017 issue of Briefing. To read the issue in full, download Briefing. One of the law firm strategies to watch in recent years has been diversification – finding new revenue streams you can run alongside legal specialisms you’ve long been known for to power up improved profitability. […]

This article was also featured as an industry interview in the December 2017 issue of Briefing. To read the issue in full, download Briefing. “Awareness, plus delivery, equals reputation (A+D=R)” is one of Gary Shaw’s favourite marketing maxims. “I always say that you can create all the awareness in the world, but if you fail to deliver the service, […]

This article was also featured as an industry analysis in the December 2017 issue of Briefing. To read the issue in full, download Briefing. Artificial intelligence (AI) are the words on everyone’s lips these days, and with good reason. Whether it’s providing us with better shopping recommendations, being used by voice-enabled personal assistants to answer our weather, news […]

This article was originally featured as a column in the November 2017 issue of LPM. To read the issue in full, download LPM. I have seen many intelligent and hardworking lawyers, legal support and essential business-support members gradually become ground down by the stresses of their jobs. But others seem to still be smiling and enjoying (for the […]

Software as a Service (SaaS) is not a new concept, but as organisations look ahead to 2018, it will present newfound opportunities for the world of Human Resources, believes Oliver Shaw, CEO of Cascade HR. The centralised hosting of business applications first emerged, in earnest, in the 1960s, but it is in the past 5-7 […]