This article was originally featured as a column in the November 2017 issue of LPM. To read the issue in full, download LPM. I have seen many intelligent and hardworking lawyers, legal support and essential business-support members gradually become ground down by the stresses of their jobs. But others seem to still be smiling and enjoying (for the […]

Software as a Service (SaaS) is not a new concept, but as organisations look ahead to 2018, it will present newfound opportunities for the world of Human Resources, believes Oliver Shaw, CEO of Cascade HR. The centralised hosting of business applications first emerged, in earnest, in the 1960s, but it is in the past 5-7 […]

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by the Solicitors Regulation Authority (SRA) to launch and manage a centralised reprographics, mail and courier service supporting the SRA’s 600 plus employees. The contract commenced at the end of 2017 and, as part of implementing the reprographics service, […]

Exciting developments lie ahead in 2018 for Coltman Warner Cranston with the development and implementation of Linetime’s B2C Client Portal which allows real time access and communication with the existing Linetime Case Management system. Coltman Warner Cranston Debt Recovery Manager says “the development of our B2C Client Portal will provide greater efficiency and cost benefits […]

FileTrail, a leader in next-generation records management software, announces the completion of new connectors for firms looking to integrate their records management and document management platforms. FileTrail connectors are now available for NetDocuments, iManage (versions 5 through 10) and OpenText eDOCS to allow users to access physical records without leaving their DMS. FileTrail’s integration tools […]

Most law firms today understand they need to invest time and resources into developing policies and procedures to manage the vast amounts of information in their possession. However, properly executing IG policies comes with numerous difficulties. According to FileTrail’s CEO Darrell Merveau, the issue of retention is only going to become more important in the year ahead. […]

As data continues to grow uncontrollably in every organization today, the need for comprehensive information governance becomes increasingly apparent. Defining the rules and operating needs that govern an organization’s data, and then acting on those rules through defensible disposition, reduces the risk and cost of unnecessary storage and e-Discovery, as well as reducing the damage […]

Customer Relationship Management systems have the potential to give firms a huge competitive advantage – but all too often they don’t because the data being entered is partial, patchy or out of date. Firms have a lot to gain if they can raise the consistency and quality of data entry, argues Simon Elven. The trick […]

Top 100 law firm Russell Cooke Solicitors has signed up to SOS Connect from Solicitors Own Software after engaging external consultants to test the market. The firm, which has several offices across London, carries out a wide range of commercial, Not For Profit and private client work. Jonathan Thornton, managing partner, says the switch was […]

A study commissioned by Cascade HR has revealed the topics most likely to keep Human Resources professionals awake at night in 2018. Employee engagement topped the list of upcoming challenges for 44% of the 447 participants, followed by staff retention (36%). Absence management and recruitment came in as the joint third biggest worry for 33% […]

It has once again been a challenging year for the world of Human Resources. However, as HR teams reflect on 2017, what have been the stand-out achievements for the industry? And when it comes to the biggest hurdles in 2018, where will the difficulties lie? Is the industry equipped to tackle upcoming obstacles and what […]

      In the past few years, law firms have quickly become lucrative targets for hackers, as repositories of client money and confidential information. As much as £85 million was stolen from them in “Friday afternoon frauds” in 18 months up to March 2016, according to the Financial Times. In the past three years, […]

Tikit, a part of BT Group, is a global provider of technology solutions to legal and accountancy firms and today announced that it has retained its global ISO 9001:2008 certification for its international support desks for the eighth consecutive year. Tikit’s support procedures have been rigorously audited by an external body to ensure that the […]