LEAP, the world’s leading cloud software provider for small law firms, has recently transformed its UK customer service model, moving from an inbound helpdesk telephone system to a LiveChat system. 80% of support enquiries are now resolved within 20 minutes. The previous helpdesk system operated as most technical support lines do. A client calls in, […]

Atlanta-based Aderant has enjoyed tremendous success in the past five years and 2016 was no exception. The year saw the addition of 28 new firms to its flagship Expert platform. “Several years ago we began focusing on bringing the front and back office together in professional firms,” said Chris Giglio, CEO of Aderant. “The growth […]

North West Lancashire and Cumbria law firm Wright & Lord Solicitors has gone live with integrated practice and case management with SOS Connect from Solicitors Own Software. A full service law firm with two offices in Morecambe and another in nearby Milnthorpe, Wright & Lord is using SOS Connect’s conveyancing, wills, probate and lasting power of attorney applications […]

For you, is NYE a time of reflection on the year gone or planning for the year ahead? For me it’s both. Our financial year is to 31-Dec and this year looks like being our best yet from a revenue perspective. We’ve made some additional people investments in our business in the second half of the year […]

Mobile computing, it’s been heralded for years, but true mobility has not been a reality until now. With the coming of age of cloud technology and the dominance of the smartphone it’s now possible to access and progress all your matters from anywhere and at any time, even when working offline! Our clients are telling […]