Harbor podcast: The first 90 Days vs. the first 5 years – leading innovation in law firms

Innovation in law firms isn’t a “tools” problem, it’s an execution problem. Two innovation leaders share what actually creates momentum in the first 90 days, and what you need in place to make innovation stick for five years. In this episode, Harbor’s Zena Applebaum talks with two innovation leaders who come at the job from very […]

Harbor podcast: The BD strategy behind a decade of growth

Growth gets easier when the firm stops treating BD like extra credit. Harbor’s Zena Applebaum sits down with Kori Fahrner of Benesch and Beth Cuzzone of Intapp and LSSO to explore what turns business development from an individual effort into a firmwide growth habit. Together, they trace the systems behind Benesch’s decade of growth: rainmaker […]

Operationalising AI: Transforming AI investment into business and client value – Harbor

Clients want evidence that AI is improving the way legal work is delivered, not just proof that firms are using it. Meeting that expectation starts with how firms lead AI internally. Snapshot Firms need to show how AI improves service, efficiency, quality, and client outcomes. Clear governance around confidentiality, professional judgment, and responsible use helps build client trust. […]

Harbor: You can’t AI your way out of bad data

When AI initiatives fall short, the underlying data foundation is often the first place firms should look. Snapshot Many law firms blame disappointing AI results on the technology rather than fragmented, poorly governed data. AI readiness depends on modern data architecture, sustained governance, and a shared taxonomy. Addressing all three together improves AI performance and strengthens the foundation for future […]

Harbor podcast: Building legal ops from startup to global scale

You can buy tools. You can’t buy maturity. Here’s what actually builds it. Harbor’s Kevin Clem sits down with Adam Becker, Director of Legal Operations at Cockroach Labs, and Donovan Bell, Head of Global Legal Operations at Intel, for a conversation about what legal ops maturity actually looks like in practice, at a fast-scaling startup […]

Harbor Podcast: The fight for the table is over. Now what?

Legal ops won the room. Now it has to prove it matters. A special episode ahead of CLOC Global Institute 2026. Harbor’s Lauren Chung sits down with Stacy Lettie, Chief of Staff to the General Counsel at Organon, and Oyango Snell, President and CEO of CLOC, to unpack what the CLOC/Harbor State of the Industry Report reveals about where […]

Architecting firm performance: Harbor on the evolving CFO agenda

Today’s CFO is no longer just a financial steward — they’re the architect of firm performance. This white paper maps what that means for revenue, AI, and operations in 2026. Snapshot How the law firm CFO role is expanding across operational performance, technology, and firm strategy. Why revenue cycle modernization remains a major opportunity to improve profitability, cash […]

Harbor Podcast: The future of CRM in Legal – Intelligence, AI, and what comes next

What if the problem with legal CRM is not lawyer adoption, but the way firms measure CRM value? Legal CRM has reached a point where more investment doesn’t automatically mean more value. Zena Applebaum is joined by Sarah Happy, Director of Marketing Technology at Harbor, and Laura Saklad, Vice President, Legal Industry at Intapp, to look at what […]

The world’s largest AI companies built deployment arms this year. Harbor built one for law.

Harbor, the leading provider of professional and technology services to the legal industry, just launched Harbor Deploy, a dedicated offering that puts AI to work inside law firms and corporate legal departments. Harbor Deploy embeds specialist teams, including forward-deployed engineers and delivery leads, directly inside client organizations to move AI from pilot into daily use […]

Harbor: Why law firm deals need a different playbook

The market case for law firm MSOs is straightforward. The operating case is where deals are won or lost and where most conventional diligence falls short. Beyond the market story Interest in legal managed services organizations (MSOs) continues to grow, bringing new investors, new transactions, and no shortage of commentary about where the market is […]