How to turn satisfied clients into advocates – LexisNexis

Turning satisfied clients into vocal advocates is one of the most effective and sustainable ways for mid-sized law firms to grow. By deliberately improving the client experience, strengthening communication, and resolving concerns early, firms can increase client satisfaction, deepen loyalty, and unlock powerful referral momentum.

How to standardise workflows without killing creativity – LexisNexis

Standardising workflows can unlock efficiency and consistency in mid-sized law firms, but only if it is done in a way that preserves professional judgement, innovation and client focus. This article explores how managing partners can streamline workflow process design while protecting the creativity that differentiates their firm.

Responsible AI in practice: managing risk across global operations – LexisNexis

Responsible AI is no longer an innovation question for large law firms. It is a reputation risk management issue that directly affects client confidence, regulatory exposure and operational resilience across global networks.

Your legal confidence checklist for 2026 – LexisNexis

As 2026 begins, AI sits firmly within everyday legal work, influencing how research is carried out, advice is drafted, and risk is managed. This year, confidence will come from sound judgement rather than speed alone.

Client expectations in 2026: Meeting the demand for digital convenience – LexisNexis

As 2026 approaches, small UK law firms face a new client reality: digital convenience is no longer optional. Clients now expect seamless, secure and transparent legal services delivered with the same ease as online banking or retail.

Pricing strategies for small firms: building trust through transparency – LexisNexis

Transparent pricing is now a business essential for small law firms in the UK. This article explores practical ways to build client confidence through clear, compliant pricing and communication strategies.

Accelerating skills development in busy legal teams – LexisNexis

Busy mid-sized law firms rarely have the luxury of time, yet the question keeps coming back: how do we improve customer service without overwhelming already stretched teams? The most effective answer is to treat skills development as a client experience strategy, not an optional training activity.

How law firms can thrive through market turbulence – LexisNexis

Mid-sized law firms face rising cost pressure, shifting client expectations and rapid technological change. This article outlines a practical law firm growth strategy that helps leaders maintain stability while preparing their practices for future opportunity.

Building long-term value in transactional relationships – LexisNexis

Medium-sized law firms are increasingly turning one-off instructions into enduring partnerships. This article explores practical retention strategies for customers and shows how firms can build trust, improve engagement, and encourage customer loyalty in a competitive market.

Building a culture that embraces, not fears, uncertainty – LexisNexis

A resilient and adaptive culture is now essential for mid-sized law firms. This article explores how leaders can turn uncertainty into an advantage, strengthening collaboration, resilience and, ultimately, how to build trust with customers in a shifting market.