The perils of project-based feedback – find out more with MyCustomerLens
MyCustomerLens | Resource | 15 February 2024
Client listening has traditionally taken a project-based approach to feedback, driven by annual research projects. While research is a valuable piece of the puzzle, it’s far from the whole picture. To overcome the perils of project-based feedback, firms are making the move to always-on client listening.
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Law firm branding with MyCustomerLens
MyCustomerLens | Resource | 2 November 2023
How do you measure the strength of your law firm branding? Brands and client expectations are dynamic. Unless your brand measurements are equally dynamic, you risk losing sight of the gaps between the promises your firm is making to clients – on pitch decks and web pages – and the experiences your clients are actually having.
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Using AI to measure your brand promises with MyCustomerLens
MyCustomerLens | Resource | 27 October 2023
Have you started using AI to measure your brand promises? Measuring your brand through annual research is no longer the best way to track progress. Client needs and expectations – not to mention the services delivered by your competitive alternatives – are evolving too quickly.
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MyCustomerLens tells you how you can improve client experience with AI
MyCustomerLens | Resource | 14 September 2023
In today’s fiercely competitive environment, clients have increasingly high expectations around customer experience. How can law firms deliver what is expected without having to invest heavily in additional marketing resources? A solution could be provided by leveraging artificial intelligence (AI) to discover and respond to client needs faster.
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