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MyCustomerLens tells you how you can improve client experience with AI
In today’s fiercely competitive environment, clients have increasingly high expectations around customer experience. How can law firms deliver what is expected without having to invest heavily in additional marketing resources? A solution could be provided by leveraging artificial intelligence (AI) to discover and respond to client needs faster.
READ MORE >> Write the business case for customer experience with MyCustomerLens
According to PwC “Good customer experience leaves people feeling heard and appreciated. It minimises friction, maximizes efficiency and maintains a human element.”
READ MORE >> The AI client feedback revolution: streamlining the feedback collection process with MyCustomerLens
Working in professional services, you instinctively understand the importance of listening to your clients. Their feedback can shape everything from marketing and account plans and to how you implement new services.
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