A Change of Perspective
MyCustomerLens | Resource | 4 April 2025
Traditionally client listening exercises – whether interviews, surveys or informal conversations – focus on looking backwards. They gather feedback on what the firm has done and how the client has experienced it in the recent past.
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How can your law firm avoid losing prospective clients?
sa.global | Resource | 27 March 2025
Imagine this: a potential goldmine of valuable information sits within your firm, just waiting to be unearthed. This information could hold the key to identifying new clients, streamlining legal operations processes, and boosting your bottom line.
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