How to take the guesswork out of CX improvements according to MyCustomerLens

Hybrid working, digitised services and the responses of your competitors are all influencing how clients see your brand and how it compares. So how can you keep your finger on the pulse and ensure that your firm makes the right decisions about CX improvements?

The impact of AI and client listening according to MyCustomerLens

AI is helping professional services firms to listen to more clients more often, and do more with the data.

ROI isn’t just about financial return – it must be strategic according to Ascertus

At a conceptual level, no one refutes the need for and the value of tech for business operation. Not only is it proven, the changing dynamics of the workforce, digital global ecosystems, and the constant barrage of disrupting technologies makes its adoption indisputable in business.

Investing in people to drive innovation with Aderant

Earlier this year, Aderant welcomed an influx of talented new executives to its leadership team. Andy Hoyt joined us as Chief Technology Officer, Doug Matthews as Chief Product Officer, and Jessica Kattman was promoted to VP, Global Marketing and Communications, and more groundbreaking hires are on the way.

How to achieve scalable growth with Advanced

Successful scaling is essential for survival and growth, particularly within smaller, growing firms. Yet many practices struggle to navigate this complex process. In this blog, we will look at the common hurdles law firms encounter when scaling their operations and provide actionable best practices to tackle these obstacles.

Meet the team with Mark Garnish, co-founder and Chief operating officer at Xperate

In our ongoing series of “Meet the Team” interviews, we caught up with Mark Garnish, co-founder of Xperate. As the driving force behind the company, Mark shares his insights into building a business from scratch, the challenges in the legal industry, and a surprising source of motivation.

How to improve customer retention using predictive analytics according to Catalyst

Customer retention relates to a business’s strategies and activities to keep its current customers. Customer retention analytics can facilitate such activities by providing predictive metrics of customers who are expected to churn.

Benefits of breaking the habit of creating hard-copy bundles in 2024 – find out more with Bundledocs

If you want to make a change for you or your company, it’s not too late to make a New Year’s Resolution. As digital has become our new day-to-day, electronic bundles (e-bundles) are one of the online elements that have popularised over the past few years, particularly in the legal sector.

Databarracks provides migration of web services for innovative government department

The ICS function was created after the Machinery of Government Changes announced in February 2023. It is a new shared corporate function supporting the Department for Science, Innovation & Technology and the Department for Energy Security & Net Zero.

See how AI is transforming legal with NetDocuments

AI gives law firms and legal teams the ability to skyrocket efficiency and productivity, allowing people to prioritise more meaningful work. In 24 Voices for 2024, NetDocuments’ annual report, discover what 24 Voices across legal are saying about AI and automation technologies, and what else you need to know about emerging trends.