MyCustomerLens tells you how you can improve client experience with AI

In today’s fiercely competitive environment, clients have increasingly high expectations around customer experience. How can law firms deliver what is expected without having to invest heavily in additional marketing resources? A solution could be provided by leveraging artificial intelligence (AI) to discover and respond to client needs faster.

ITFS latest reports

In May and June we attended Momentum in Denver and London, where we sponsored the refreshments. We really enjoyed seeing old friends and making new contacts and spreading the word of ITFS!

DLA Piper moving to iManage cloud across UK, Europe, Middle East, Asia, and Australia

iManage, the company dedicated to Making Knowledge Work, today announced that global law firm DLA Piper has selected iManage Cloud as the knowledge work platform of choice for its 46 offices across the United Kingdom, Europe, the Middle East, Asia, and Australia.

See how automation technology is helping the firm pursue opportunity in a volatile market with Clarilis

Libby Garvey, banking partner for Taylor Wessing in Dublin, shares how automation technology is helping the firm pursue opportunity in a volatile market.

Fulcrum GT recognised on the 2023 Inc. 5000

Inc. revealed today that Fulcrum GT, provider of the leading digital business platform for legal and professional services firms, Snap Direct, ranks No. 2417 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America.

Online training: data analytics and data literacy with Qlik from Catalyst BI on 14-16 November

This blended learning course focuses on data analytics and data literacy, and the effective use in a Qlik Sense application. In addition, students will learn the fundamentals of building Qlik Sense apps, visualisations, and design best practices.

See how law firms are adapting to changing client expectations with Advanced

As the legal market continues to evolve at a breakneck pace, clients have become ever more demanding in terms of the services that they expect from law firms. It’s no longer enough to simply provide legal advice and representation.

The Shoosmiths case study – How MyCustomerLens has helped cultivating a culture of client excellence

Feedback is crucial to a thriving business culture but, as Shoosmiths’ Aileen Leahy, cautions (and has learnt from experience), getting too comfortable with the status quo must be avoided.

Fulcrum GT revolutionises legal service delivery with the much-anticipated RAPIDx addition to its snap direct platform

Fulcrum GT, provider of the leading digital business platform for legal and professional services firms, Snap Direct, announces the launch of its game-changing new platform addition: RAPIDx.

Discover the vital role of HR systems integration with 3Kites

If yours was a manufacturing business, I would expect it to have great manufacturing software.  If it was an airline, great ticket booking systems.  So why is it that so few law firms seem to value their HR systems when they are in the business of selling their people’s time and expertise?