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Intelligent Office: Law firms are re-thinking their Guest Services strategy
The role of front of house teams at law and other professional services firms is fast evolving; from once being an all-encompassing standardised function that involved handling basic client requests or manning the reception desks to being a function that is much more personalised and all about the customer experience, Reception and Guest Services are at a critical juncture of transformation.
READ MORE >>Intelligent Office UK: What difference can a better front of house customer service actually make?
Can you remember the last time you experienced great service? It might have been at a restaurant, a client’s reception desk, or the delivery guy smiling as he passed over a package. Now think about the last time you had bad service, you can probably picture it and remember where it was, possibly even when […]
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