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FIND YOUR LEGAL BUSINESS SOLUTION

Whether you’re looking for a new PMS, moving to the cloudneed help with document management or just about any other business support services, find the contacts and content here that will help you on your search for legal practice excellence.   

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Intelligent Office: Law firms are re-thinking their Guest Services strategy

The role of front of house teams at law and other professional services firms is fast evolving; from once being an all-encompassing standardised function that involved handling basic client requests or manning the reception desks to being a function that is much more personalised and all about the customer experience, Reception and Guest Services are at a critical juncture of transformation.

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Intelligent Office UK: What difference can a better front of house customer service actually make?

Can you remember the last time you experienced great service? It might have been at a restaurant, a client’s reception desk, or the delivery guy smiling as he passed over a package. Now think about the last time you had bad service, you can probably picture it and remember where it was, possibly even when […]

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