Technology: An efficiency (or inefficiency) magnifier by Intelligent Office UK

News Article - 05/11/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, Technology, transcription services, Technology

PwC's Annual Law Firm Survey 2017 identified the following three reasons that firms implement technology:

  • To improve client experience
  • To improve operational efficiencies
  • To expand to offer new services...

Intelligent Office UK secretarial and administrative support: The benefits your firm will see

News Article - 29/10/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD

The services we provide our clients, at face value, are not unique. Services such as front of house, print and mailroom, records management, administrative support,...

Intelligent Office UK: What difference can a better front of house customer service actually make?

News Article - 25/10/2018 : administration management, customer service, front of house, outsourcing, reception teams, Marketing & BD

Can you remember the last time you experienced great service? It might have been at a restaurant, a client’s reception desk, or the delivery guy smiling as he passed over a package.

Now think about the last time you had bad service,...

Prepare for four months of arctic weather with Quill

News Article - 18/10/2018 : case management system, outsourced support, outsourcing, Finance, Practice Management

Long-range weather forecasts predict freezing temperatures, heavy snow and icy...

Our approach to diversity and inclusion: Why it matters

Resource - 04/09/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

Diversity and Inclusion in the workplace is an increasingly talked about topic, and not just by human resources. This can be attributed to recent high-profile cases such as the MeToo movement and some unfavourable gender pay gap reports in the UK...

How Intelligent Office's services fit into your current law firm structure

Resource - 30/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

This year, Pinsent Masons have made large investments in and significant changes to the functionality of their traditional PA infrastructure.

The firm identified an administrative restructure—adding an additional layer of team...

The top three reasons law firms outsource their admin functions to Intelligent Office UK

Resource - 03/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

The Pareto Principle (also known as the 80/20 rule) states that 20% of what you do will generate 80% of your results. Therefore, a law firm should inevitably focus greater attention on the 20% of activities that generate revenue....

Common questions we’re asked about our services by Intelligent Office UK

Resource - 03/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

Law firms are becoming increasingly aware that they need to look for ways of improving efficiency in all areas of their organisation, including their administrative support functions.

A recent report on the trends and...

What is it like to work for Intelligent Office?

Resource - 13/06/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

17 years ago, Margaret McPherson set up Intelligent Office.

Since our inception, we have always been about delivering a great service to our law firm clients which we achieve by investing in, supporting, developing and rewarding the...

Intelligent Office wins fourth new contract in 2018

News Article - 08/06/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Top 100 law firm VWV to provide reprographic, mailroom, front of house, and records and facilities management services to the firm’s...

Industry analysis: Optimised outsourcing

Resource - 07/06/2018 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Technology

Just like many other sectors of the UK economy, the legal sector continues to need to find new, better and more efficient ways of delivering improved service solutions for their clients. Current trends include developing regional hubs,...

Intelligent Office goes Platinum

News Article - 31/05/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

As a business, Intelligent Office (IO) has always sought to deliver great support services to the UK legal sector by developing, caring for and recognising our employees – the single biggest asset we have. As a result, we are delighted to...

Mitie Document Management industry analysis: Call for assistants

Resource - 31/05/2018 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Human Resources, Technology

Every decade brings something new and cutting edge in workplace design and working practices. Cast your mind back, if you will – a few of you may even remember the endless rows of single desks of the 1950s. Some will recall the cubiclestyle...

Briefing June 2018: Near pressure

Resource - 31/05/2018 : Allen & Overy, ashurst, Baker McKenzie, belfast, business development, cms, compliance, Content marketing, Cripps, diversity, dla piper, DVV Solutions, e-auctions, Freshfields Bruckaus Deringer, GDPR, glasgow, imanage, innovation, Invest Newcastle, Leeds, legal services centre, manchester, Mitie Document Managment, nearshoring, Newcastle, Norton Rose Fulbright, offshoring, outsourcing, process reengineering, reed smith, shared services, Technology, Ulster University, Wright Hassall, Finance, Human Resources, Knowledge Management, Marketing & BD, Technology

A shore thing...

Survey says 70% of legal firms will grow this year

News Article - 24/05/2018 : legal services, legal solutions, managed print services, outsourcing, OyezTeam, UK Solicitors, Marketing & BD, Practice Management

An Oyez Professional Services survey finds solicitors optimistic about future and only a quarter are certain that Brexit will affect them.

A recent Oyez Professional Services customer survey has revealed that 7 out 10 firms surveyed...