Briefing Industry Interview: Harnessing process management in legal

Resource - 16/10/2014 : BPM, BPM issue of Briefing magazine, briefing magazine, business process management, Evalueserve, General, knowledge management, legal it, legal technology, Marc Vollenweider, outsourcing, Finance, Human Resources, Knowledge Management, Marketing & BD, Risk & Compliance, Technology

This sponsored article was first published in: the BPM issue of Briefing magazine, October 2014.


The benefits of outsourcing IT

Blog post - 13/06/2014 : Alan Cousins, Legal Practice Management, Legal Practice Management magazine, legal technology, outsourcing, outsourcing IT, Technology, Practice Management

This blog post was also featured as a column in the May 2014 issue of Legal Practice Management magazine. To read the issue in...

Trusted supplier support for the Mitchell Plampin Partnership

News Article - 21/05/2014 : Finance, legal cashier, legal it, legal technology, outsourcing, quill pinpoint, Quill Software, risk and compliance, Finance, Technology

Following the merger of Mitchell, Caulkett & Coiley and Plampin & Co, the Mitchell Plampin Partnership offers an extensive range of domestic and commercial legal services to its clients in the Essex region. Having been established in...

Rosemary Smith & Co endorses Quill’s infallible outsourced services

Case Study - 16/05/2014 : Cashier Software, legal it, legal technology, outsourced cashiering service, outsourcing, Payroll service, practice management software, quill pinpoint, Rosemary Smith & Co Solicitors, Finance, Technology

Rosemary Smith & Co Solicitors is a friendly practice offering the full range of legal services to families and small businesses from its offices at Crowthorne in Berkshire.

Following the retirement of its in-house cashier, the...

Quill Pinpoint outperforms rivals in commissioned support services survey

News Article - 03/04/2014 : legal technology, outsourced cashiering service, outsourcing, quill pinpoint, solicitors regulation authority, SRA, support services survey, survey, Technology, Practice Management

Quill Pinpoint has commissioned a survey of its clients and prospective clients to gain in-depth understanding of customer perceptions on the...

Oyez Professional Services

Network Partner - 02/04/2014 : legal services, legal solutions, managed print services, outsourcing, OyezTeam, UK Solicitors

Oyez Professional Services provide specialist products and services to legal and professional organisations, including more than 75 of the UK's top 200 law firms. Their objective is to deliver real value by using innovative technologies to...

Outsourcing isn’t just about the bottom line

News Article - 25/03/2014 : director of finance online, Finance, finance directors, outsourcing, Finance

Outsourcing has seen big changes in recent years. The mega multi-billion pound deals, which lasted for many years, are rapidly becoming a thing of the past.

Businesses now are looking for agile, niche suppliers who are the ‘best in...

Bird & Bird secures position on list of "World's Best Outsourcing Advisors" for 2014

News Article - 17/03/2014 : bird & bird, General, General, law firm, outsourcing, two birds

Bird & Bird is pleased to announce that its international outsourcing practice has been awarded a coveted position on the International Association of Outsourcing Professionals (IAOP®) list of the "World's Best Outsourcing...

Balancing insourcing and outsourcing

Resource - 06/03/2014 : Huron Legal, insourcing, LegalTech, outsourcing, Knowledge Management, Technology

Front-Line professionals offer five strategies for success

Is insourcing versus outsourcing an either/or choice? As law departments search for creative solutions to e-discovery and other legal tasks, many are finding that...

ComXo report: Audio conferencing in law firms

Resource - 19/02/2014 : ComXo, conferencing, Legal News, outsourcing, report, Research, teleconferencing research, Human Resources, Risk & Compliance, Technology

Security, best practice and revenue capturing in audio conferencing in law firms

What role does teleconferencing play in today’s legal business, and what are the challenges behind its now almost ubiquitous adoption...

Legal calls to Moneypenny up 13% so far in December

News Article - 16/12/2013 : call volume, christmas period, december, holiday period, legal calls, legal receptionists, moneypenny, new year period, outsourcing, receptionist, telephone answering, Human Resources, Practice Management

Telephone answering specialist Moneypenny is reporting an overall 13% rise in average call volume to its dedicated legal receptionists so far in December.


Moneypenny case study: PCB Solicitors, Shropshire

Case Study - 03/12/2013 : case study, legal technology, moneypenny, outsourcing, PCB solicitors, telephone answering, Human Resources, Practice Management

Based in Shropshire, PCB Solicitors, have offices in Shrewsbury, Telford, Broseley, Church Stretton, Craven Arms, Knighton, Ludlow, and Worcester, offering expertise across all aspects of private and commercial law. In September 2013 the...

Family First Solicitors plans rapid growth with back-up from Virtual Practices

News Article - 19/11/2013 : accounting software, family first solicitors, legal software, outsourcing, practice management, solicitors own software, Technology, virtual practices, Technology, Practice Management

Family First Solicitors has opted for the Virtual Practices hosted legal software and outsourced cashiering service as it embarks on an ambitious growth path....

Casper Fox joins Tikit's Managed Services team

News Article - 08/11/2013 : BT, casper fox, client relationship management, document management, document production, financial and practice management, IT, outsourcing, Technology, tikit, time capture, workflow, Finance, Technology, Practice Management

Casper brings with him a wealth of experience in managed services from his previous role at Savvis. He will be advising Tikit’s law firm clients to get the most out of their IT and telecoms infrastructure, whilst ensuring optimum...

24 hour demand by law firms sees night calls increase ten fold

News Article - 04/11/2013 : law firms, moneypenny, outsourcing, Human Resources, Practice Management

In the 12 months since extending its service to 24 hours, telephone answering specialist Moneypenny has seen a ten-fold increase in the numbers of calls received between 8pm and 8am with legal firms accounting for more than 75% of the total...