Conscious: Seven steps for client service success

Excellent customer service means customers are more likely to keep buying, more likely to advocate for your brand and it makes everyone feel nice so we are all aiming for excellence right?

Accesspoint partner with ReviewSolicitors to develop a P4W integration for their top review collection

The pool for competition within the legal industry is increasing by the day and knowing how to stand out in that pool is key to thriving.

NetDocuments: How law firms can reach new levels of efficiency through platformisation

Platformisation isn’t new, but many industries are realising the efficiency gains they can achieve with it, so it’s attracting increased attention.

Litera: What’s new in CAM: On-demand webinar

Modern collaboration has taken a different form and with it many challenges have arisen. Organisations are strategizing on how they can transform their digital collaboration while addressing their privacy and governance challenges. That’s where Litera CAM comes in.

Ascertus: With the iManage/Microsoft partnership in place, iManage is a logical, long-term choice for law firms

Last year, iManage announced its strategic partnership with Microsoft. As part of this relationship principally, iManage announced the company’s adoption of Microsoft Azure as the global platform for the iManage Cloud, as well as its intention of extending and deepening the integration of its document and email management system (DMS), iManage Work’s, with Microsoft 365.

Intelligent Office: Meet… Ruth Davison, Operations Director

Ruth Davison joined Intelligent Office as Operations Director in May 2021, having previously held a number of HR and secretarial management roles at law firms including Kirkland and Ellis, BLP, Pinsent Masons and Simmons & Simmons.

Conscious conversations: How to track ROI on marketing spend – 25 August at 4pm

So, you have a marketing budget. You do HAVE a marketing budget, right? You spend it. You spend it on events, sponsorship, SEO, PPC, parish magazines, legal directories, there is of course an endless list of ‘things’ to spend it on.

LoopUp: Top migration pitfalls to avoid on Microsoft Teams calls

Watch our LinkedIn Live: Talking Team’s webinar which goes through how to avoid planning mishaps that can delay your Microsoft Teams Calling rollout.

Intelligent Office: Modernising your document lifecycle is the secret key to transforming your firm

As law firms settle into the rhythm of hybrid working, Pat Fox, Operations Director at IO looks at the impact that changing patterns of work are likely to have on their print, reprographics and mail services.

Conscious: How to use your marketing to build trust with your clients

If you’ve been to one of David’s webinars, you will have heard the ‘know, like, trust’ mantra which states that clients must know you, like you and trust you to do business with you.