Symphony – APS: Why use data-driven insight for your professional services firm?
Symphony – APS | Resource | 18 September 2020
1. Transparency across your firm improves client engagement and retention Business development and ongoing client engagement for improved client retention is key for a business growth strategy. However, as many more people work remotely, understanding who is talking to whom and when is vital for business development success. With real-time communication information and 360-degree relationship […]
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CTS: Client Engagement: Connecting in the Time of COVID-19
CTS | Resource | 11 September 2020
In a very short time, the Coronavirus (COVID-19) health crisis has drastically altered the way businesses and firms operate. With social distancing measures in place, the days of in-person interaction and face-to-face collaboration are over, and communication has become almost completely digitised – having a substantial effect on clients’ daily experiences. The shift to remote […]
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CTS: Service excellence is key but firms embracing tech are winning the race
CTS | Resource | 10 September 2020
In a digital world, law firms’ technology strategies are key to both profitability and differentiation. Indeed, as Mark A. Cohen, Distinguished Fellow at Northwestern University Pritzker School of Law, recently wrote: “Law has become a three-legged stool supported by legal, business, and technological expertise. Practice expertise was long the dominant element in the legal mosaic. Now, […]
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Actionstep in conversation with Will Taborns from Taborns
Actionstep | Resource | 9 September 2020
Taborn’s is a legal concierge outsourcing business that connects businesses of all levels and professional service providers such as law firms to some of the best in class legal and legally related business services. Will Taborn (Managing Director at Taborns) has 20+ years’ experience as a barrister clerk in chambers and working for a variety of […]
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Four reasons why lawyers love legal workflows
Sysero | Resource | 9 September 2020
Long working hours, high-pressure stakes and an ever-evolving market contribute to the everyday stresses of being a lawyer in the modern world. In the legal industry, any means that can help alleviate the stress and pressure being put on lawyers is welcome – especially if it allows them to do a better job for their […]
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Tikit: When virtual becomes reality
Resource | 9 September 2020
They say that necessity is the mother of invention. Perhaps necessity is also the mother of transition? Because undoubtedly, over the past few turbulent months, many hundreds of thousands of legal personnel have transitioned, virtually overnight, and entirely out of necessity, to the status of “home worker”. In so doing they’ve accelerated the adoption of […]
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Why MS Teams isn’t just for collaboration, according to Repstor
Resource | 7 September 2020
Teams ‘companion’ products that focus solely on information compliance are missing a trick. Getting the best from the platform means setting it up in a way that feels natural and helpful to users, so that it becomes a one-stop desktop and dashboard for entire workloads As I’ve noted in recent blogs, use of Microsoft Teams […]
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