Why digital client onboarding can be transformative for law firms

The impact of the coronavirus pandemic has both created positive and negative outcomes for the legal landscape. Those barriers have had to be overcome, but it has enabled the legal environment to transition positively to new ways of operating against a backdrop of an unpredictable economic outlook.

Legal Eye: How do we cut risk and reduce the time in conveyancing transactions?

The property industry has been looking at ways to speed up transactions for the whole of my career and it is safe to say there is no golden bullet or one component that will solve all our problems.

Video: The FileTrail story – Access interviews Darrell Mervau

Interested in finding out more about the story behind FileTrail? In this 5-minute segment, our company co-founder and President Darrell Mervau shares how FileTrail came to focus on modernising records management and information governance in highly regulated industries.

Miller: Closure of Solicitors Indemnity Fund extended to 30 September 2022

Following the announcement that the Solicitors Regulation Authority (SRA) will be extending the Solicitors Indemnity Fund (SIF) by a further year to 30 September 2022, Miller examines the age-old issue of how firms look to protect themselves when the safety net of SIF is eventually gone.

Stridon: CX makes a business more human

According to Harvard Business review ‘CX has become the new marketing. It influences brand perceptions and impacts business performance just as strongly as traditional marketing once did. A good customer experience makes a person five times more likely to recommend a company and more likely to purchase in the future’. 

Solicitors’ PII proposal form submission – Miller’s top tips

Insurers use your proposal form submission to determine if your law firm is a good risk. In the current hard market where capacity is reduced, it’s more important than ever to present your firm in the best possible light. 

Minerva: HM Land Registry digital identity – explained

Despite the coronavirus pandemic having unprecedented ramifications across the globe, it has proved to be a positive catalyst with technological projects being accelerated in the conveyancing landscape.

Minerva: Legal sector report – Digitally connecting with clients

It is time to play catch up or miss out, but how do you both improve client experience and fee earner and support staff productivity? Creating a less disjointed process is key, understanding how to use digital tools to enhance a law firms’ connection with its clients, particularly post-pandemic is imperative.

Netmotion: Work v life – striking a balance

It’s fair to say that, for over a year now most of us have been working differently. In fact, for most people whatever routine they have settled into is what they now consider ‘normal’. Some of us will have been working from home (WFH) or remotely, and others will have been mixing this up with some visits to the office.

Minerva: Top tips when looking for your eIDV provider

Over the last few years there has been a substantial increase of Electronic Identity Verification (eIDV) solution offerings in the legal industry. The need to use these platforms has been largely driven by Covid-19, accelerating the technology innovations in the industry and accelerating progress within the sector.