Intelligent Office: Agile working in law firms

In the immediate aftermath of March’s lockdown, the focus for law firm leaders and their hard-pressed IT departments was remote working. Ensuring that lawyers could work with and collaborate with their clients and support services teams became the main focus. The accelerated use of online technology has been a common theme across many business sectors. […]

Intelligent Office: Managing support staff in the hybrid working area

For many law firms, training, development and broader management has historically been focused on fee earning rather than support functions. With so many other issues to deal with currently – as management teams steer their firms into the next stage of the new normal and the new hybrid working environment created by the pandemic – […]

Intelligent Office: Time for the digital mailroom

Remote and hybrid working are turning the traditional concepts of administrative support services on their head, including the processing, creation and storage of documents and correspondence. In a world where agile working is essential to thrive, digital mailroom solutions which manage incoming and outgoing mail with speed, efficiency and security play a key part. MOVING […]

Intelligent office: Driving the agile working agenda in law firms

Intelligent office: Managing culture remotely and during times of operational change

Maintaining law firm interpersonal culture during a prolonged period of remote working, as well as conducting training and important processes such as TUPE virtually, require careful consideration. Hear the thoughts of our CEO, Rachel McCorry, on how to make them a positive experience for all 

Intelligent Office UK: How can you support fee earners returning to the office?

The usual ‘start of term’ feeling, that many have at this time of year after the summer months, brings with it an element of trepidation this year. Many have experienced prolonged remote working whilst others are facing the end of the full furlough scheme: with new health regulations in place, understanding the logistics and feeling […]

Intelligent Office UK: RIP traditional legal secretary, make room for…?

The traditional legal secretarial role – with a 1:1 or 1:2 fee earner ratio – is an expensive luxury few modern law firms can afford. Nostalgia and kudos may influence limited attractiveness in retaining the role but it’s hard to justify on the basis of efficiency or effectiveness in the delivery of first-class legal services. […]

Intelligent Office UK: Building a collaborative alliance

HOW TO GET THE MOST OUT OF AN OUTSOURCING PROVIDER IN THE LEGAL SECTOR A collaborative alliance between law firm and outsource provider from the outset will ensure that the solutions and services deployed are specific to the needs of an individual firm, supportive of their strategic agenda and focused on delivering tactical efficiencies and […]

Agile legal support services for today and tomorrow with Intelligent Office UK

RESPONDING TO UNCERTAIN DEMAN The current environment has left operational management teams of law firms with a significant challenge: keeping the ship steady with support staff working from home, whilst trying to maintain standards, alongside planning for bigger decisions looming on the horizon. Having moved out of the crisis management phase that occurred as a […]

Intelligent Office UK: De-risking transformative change

THE FUTURE OF LEGAL SUPPORT SERVICES The black swan intervention of Covid-19 has changed everything, and blown away evolutionary and cautious shifts with overnight revolution. Operational structures of law firms are at a point of inflection and failure to act decisively and with confidence, will at best lead to costly mistakes and at worst, a […]