New contract TUPE transfer completed online during lockdown with Intelligent Office UK

In July 2020, Kingsley Napley outsourced its reprographics, mail, facilities, front of house, legal administration, and document production services to Intelligent Office (IO).  With 34 staff transferring to IO as part of the contract, in the midst of the Covid-19 pandemic lockdown, the entire TUPE process was conducted online.  Both parties remained resolute and focused […]

Intelligent Office’s take on the office of the future

As governments begin encouraging businesses to re-open and return employees to the workplace, it’s nevertheless becoming clear that leaving lockdown won’t happen overnight. And, when it is all over, the business landscape will be significantly changed – remote working, for one, has become an undeniably valid working model, and many employees will be reluctant to come […]

Intelligent Office launches Chronos providing ‘offsite insight’ into support function

Since the outbreak of COVID-19, law firms have experienced unprecedented upheavals transitioning from a traditional to a virtual environment, almost overnight. Today, 74% of their administrative support teams are working from home placing a strain on firms trying to measure and manage productivity. According to research by Sandpiper Partners, 66% of support staff say productivity […]

Miller Insurance services: Why mental health should form part of a law firm’s risk management strategy

At Miller we believe that law firms of all sizes should consider mental health as part of their risk mitigation. Not only is it the right thing to do to support your employees, it also helps to reduce risk, errors and potential claims. Mental Health Awareness Week (18-24 May) comes at a time when the mental […]

Intelligent Office UK: Enabling change – delivering 21st century legal support

A top 50 UK law firm commissioned Intelligent Office to review its secretarial and office administrative functions. At the time, the firm’s support consisted of PAs, secretaries and administrative assistants plus central office services such as print, mail and archives. The firm’s ratio was significantly worse than the average for the UK Top 50 published […]

Intelligent Office: The lawyer’s operational healthcheck report

At the start of this new decade, we consider the trends likely to influence law firm leadership, structure and operating models as we move through the 2020s. In the last decade, law firms showed remarkable resilience following the impact of 2008/09’s global economic meltdown. The legal sector has shown growth materially ahead of inflation for […]

Capsticks renews contract with Intelligent Office for a third term

Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been reappointed by Top 100 firm Capsticks for another contract term. The renewal continues the ten year relationship between IO and Capsticks with IO providing a diverse range of administrative support services to the firm […]

Top 4 ways outsourcing can add value to your firm, with Intelligent Office UK

Not all decisions to outsource are incentivised by cost savings—law firms are perhaps one of the best examples of this. For decades, corporates have been outsourcing legal work, recognising that this is the best way to get a high-quality service. There is value to be found in working with an outsourcing provider and even more […]

Intelligent Office UK on their growing relationship with CBRE

Intelligent Office (IO), the leading provider of support services to the UK professional sector, continues to grow its relationship with CBRE’s Global Workspace Solutions division by delivering services at an increasing number of their clients. In addition to delivering First Impression services at their global headquarters in London, IO is also now managing the client […]

Record year at Intelligent Office UK leads to investment in senior team

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an ongoing focus on the development of IO’s offering, we are delighted to announce two senior hires to augment […]