Record year at Intelligent Office UK leads to investment in senior team

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an ongoing focus on the development of IO’s offering, we are delighted to announce two senior hires to augment […]

CascadeGo HR software case study

Che Shing Li, Managing Director at Hodgkinsons Solicitors, explains how CascadeGo has revolutionised his firm’s HR practices. Lincolnshire-based firm Hodgkinsons Solicitors is vying to become the numberone legal business for client service in the county. The key to this goal, from the firm’s perspective, is using technology to improve the business’s processes – enabling greater […]

Are you training your administrative support teams well enough?

It’s no secret that law firm support structures have changed over the past 10 years. As just one example, the ratio of PAs to fee earners is now radically different when compared to pre-recession levels.  Where it was once a secretary or PA supporting one or maybe two fee earners, the average ratio in the […]

Market research reveals that despite 59% of law firms making “significant” structural changes, legal support teams still face challenges around task visibility, clarity and capacity

BigHand shares findings from a recent survey of over 800 legal support staff, giving new insight into the daily challenges and working experiences of support teams globally. BigHand, a software supplier to the legal market, today shares the results of their “Legal Support Staff Survey”, which gathered data from support teams across the UK, North […]

Are your support teams getting the right training to be effective?

One of the biggest issues we encounter when we take over a law firm’s secretarial and administrative support function, is that the teams—whether document production, print and mailroom, front of house, or even PAs — might not have received training for a long period of time, either in the firm’s system or processes. This can […]

How to pick the right partner to achieve your objectives

When law firms begin to research whether to outsource their secretarial and administrative support services, it can be difficult to know where to start. There’s a lot of information to take in, lots of jargon associated with outsourcing and the processes behind transferring services from in-house to a third party—all of which can act as […]

Stress in legal profession misunderstood; Bellwether research paper reveals

The latest Bellwether research paper titled, Stress in the Legal Profession: Problematic or Inevitable’, published today by LexisNexis UK, a leading global provider of information and analytics; highlights that stress is an endemic issue in the legal profession with two thirds of respondents currently experiencing high levels of stress despite the confident ‘business as usual’ […]

How do you know if your admin support services are delivering?

One of the questions we are asked before a firm elects to outsource is, “once we are working with you, how can we monitor the value you actually deliver to us?”, and at a more tactical level “how will we know you are meeting agreed service levels?” How we demonstrate this is partly dependent on […]

How centers of excellence are accelerating efficiencies across the legal landscape

  Across today’s legal ecosystem, a set of complex forces has pushed law firms to strategically reexamine and transform operational support in a way that places a greater emphasis and value on corporate client-facing activities. Cost pressures, new competitors and emerging technology, and evolving workforce dynamics are influencing an industry that is now embracing change […]

Go green with collaborative document portals

In a world where we are constantly thinking of ways to reduce our green footprint, it seems natural to extend the same thought to our working life. Everyone’s been guilty of printing off the wrong document or accidentally printing duplicates and overtime this adds up. Research by Kyocera found that an average office worker in […]