Client engagement platforms: Are you missing an opportunity? Accesspoint

How AI, self-service and digital client engagement are redefining legal service delivery in 2026 The client experience revolution has arrived  For years, law firms have competed on expertise, reputation, and outcomes. Those fundamentals remain essential. But in 2026, a new differentiator has emerged—one that increasingly influences client satisfaction, loyalty, and referral behaviour. That differentiator is client experience. Today’s legal clients […]

Accesspoint’s Mozaique Legal Aid Manager integrates with UK case management platform

Bringing seamless Legal Aid billing to cloud-based practice management Accesspoint, the legal-sector technology specialist behind the Mozaique platform, announced that its Mozaique Legal Aid Manager now integrates directly with Actionstep, the cloud-based practice and case management system (PCMS) used by law firms worldwide. The integration connects Mozaique’s AI-powered Legal Aid matter management, billing and compliance engine with Actionstep’s all-in-one practice management platform. As a connected platform, […]

AI in legal services: from hype to practice – Accesspoint

Artificial Intelligence (AI) has dominated the headlines in the past two years, with breathless claims about how it will “replace lawyers” or “redefine justice.” In reality, the truth is both more nuanced and more interesting. While AI won’t be putting solicitors out of work any time soon, it is reshaping legal services in very practical ways — particularly in […]

Don’t bin it – reheat it: why old blogs deserve a second serving – Accesspoint

An old blog post is a bit like a forgotten tub of frozen leftover five bean chilli at the bottom of the freezer drawer. And just for fun, here’s a link to a super tasty recipe, just in case you don’t have a portion already in the freezer. At first glance, that frozen chilli is unexciting. […]

Accesspoint: The enhancement assessor your Legal Aid firm needs

What is the enhancement assessor? Within Legal Aid Manager, our AI-driven enhancement assessor finds lost revenue and increases billing, using the latest AI technology to establish the best costs assessment for your matter. Our bespoke AI system is trained on the official LAA Cost Assessment guidance, so that once details about your case are provided, it will […]

Accesspoint: Complete law firm marketing, all under one roof

Joined-up digital marketing for law firms that makes life simpler Running a law firm is demanding. You are managing clients, compliance, deadlines and people. Marketing should support that work, not add another layer of coordination. Many firms find themselves working with multiple suppliers for website development, hosting, SEO, social media, and design. Each provider may […]

Accesspoint on understanding client portals for law firms

What is a client portal? A client portal is a secure online space that allows law firms and clients to share information in a clear, organised way. Instead of relying on long email chains or sending documents back and forth as attachments, a portal brings everything related to a matter into one place. Clients can […]

Accesspoint on whether client portals are worth it for SME law firms

Client Portals and SME law firms For many small and mid-sized enterprise (SME) law firms, the idea of a client portal prompts a quiet pause. It sounds useful and sensible, but it can also feel like something designed for larger firms with bigger teams, deeper pockets and dedicated IT support. When time and resources are already stretched, […]

Unlock smarter LAA contract management with the Legal Aid system from Accesspoint

Your Legal Aid contract defines your capacity and determines how many new cases your firm can take on. In practice, it shapes how you plan, how you allocate work and how confidently you make decisions throughout the year. And yet, in many firms, turning that contract into usable data still relies on manual entry. For […]

Accesspoint on Legal Aid cost monitoring within Legal Aid software

Cost visibility, built into the matter from the start In Legal Aid Manager, the Cost Monitor sits inside every matter from the moment it is opened, providing the kind of real‑time visibility that legal aid software should deliver as standard. It shows the certificate or fixed fee value, the amount recorded so far, and how […]