Five questions to ask before outsourcing support services for your law firm

In the past, decision makers in law firms believed that outsourcing administrative support services could compromise their firm. More recently, due to growing pressures on profit margins, overextended internal resources, and an increasingly competitive environment, many have had to reassess these concerns. Law firms are beginning to recognise that the growth opportunities created by a […]

Stone King outsources suite of services to Intelligent Office

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Stone King to deliver reprographic, mailroom, records, facilities and front of house services at the firm’s Bath, London and Cambridge offices.  The contract began on 1st January 2019. Stone King has been rapidly evolving and in the last […]

“I can type just as fast as my PA” – creating the right support for today’s fee earners

Historically, upon realisation of the ability to type faster than one’s secretary, a fee earner’s first thought might have been, “I’ll need to get another secretary!” Today, fee earners are technologically savvy, they know how to type quickly, send lots of emails, and as a result often elect to forgo using a PA or other […]

Central office services vs local administrative support—have you got it right?

The way law firms operate has changed substantially over the past decade. The sector has become more competitive, clients even more discerning, and the use of technology is slowly transforming many aspects of legal service delivery, and in some cases automating work that was previously the vanguard of fee earners themselves! Support structures have changed […]

What does agile working mean for support services of the future?

There is immense pressure on the legal sector at the moment. Increasingly, clients expect quicker and easier access to fee earners, more competitive pricing and internally, recruiting and then retaining top talent remains as important to a firm’s ongoing success as ever. Often the agile working agenda can seem like it’s working against all other […]

Intelligent Office UK – Administrative support: What ‘good’ looks like

The role of administrative support is integral within a law firm, even more so now due to the growing demands from clients, but also because the valuable time of fee earners has become steadily more consigned to administration. Through building a better support function, management teams can help release fee earners from burdensome administration tasks, […]

Intelligent Office secretarial and administrative support

The services we provide our clients, at face value, are not unique. Services such as front of house, print and mailroom, records management, administrative support, document production, and PA services can be seen on the sites of many law firms, particularly in the UK Top 100 firms. These are functions that law firms are absolutely capable […]

DLA Piper delivers collaborative administrative resource model with BigHand Now

The legal market is undergoing the most significant change in a generation, one that requires law firms to fundamentally redefine operations. From the rise in competitive law firms specialising in the delivery of legal services rather than the practice of law, to the growing need for new metrics including Net Promoter Score rather than Profit […]

Succession spiral: Ensuring a smooth leadership transition

After 37 years of service, Julian Wilson, Thompson Smith and Puxon (TSP) head of clinical negligence, recently retired from the practice and has been succeeded by long-term colleague and fellow director, Steve Webb. While this transition process was very smooth for TSP, it reminded me that this has not always been the case. Although this […]

LPM October – Make the cuts

Download your FREE copy now   This month: LPM magazine investigates what SME law firms do to make high volume, low margin practice areas more efficient Special supplement: Tech in – LPM teams up with Converge TS to dive into how clients are driving SME law firms to build better connections with technology Feature: Staff writer Andrew Muir looks at […]